Helpdesk Analyst

Job Description

Job Description

McCorvey Sheet Metal is a Family owned and operated company looking to add another member to our IT Helpdesk Support team! Immediate availability and room for growth. If you are a team player and driven to learn, we want to see you! McCorvey Companies is at the forefront of design build/design assist, pre-construction, commissioning, building information modeling, and quality control.

Experience:

• Two years of experience with network, device support and administration preferred
• Working experience related to customer support for computer systems
  • Previous help desk and / or customer service desk experience preferred
• Working experience related to computer systems, networking and operating systems

Major Responsibilities and Duties:

• Work within the Company to promote excellent customer service, effective response times and provide expert insights into general support issues. Use Chat, telephone, remote and on-site support to resolve technology issues for employees
• Utilize the device management systems, mobile device management and the identity management system to resolve issues and manage hardware and software including deploy applications, remote control computers, image computers and verify inventory
• Prioritize and schedule trouble calls to ensure that support is delivered efficiently and within established service timelines
• Maintain open communication with the Technology team members and users regarding the status of trouble calls to ensure that end-users are apprised of progress made in providing service to meet individual needs
• Assign or re-assign trouble tickets to the appropriate department when applicable
• Provide support for all company devices including but not limited to PCs, laptops, iPads, MacBook, and Chromebook for hardware and software issues
• Provide support for peripheral computer equipment including printers, scanners, cameras, etc
• Provide support for wireless connectivity issues
• Provide Active Directory and Office365 account management for all employees
• Move and / or un-box and setup printers, computers, devices and other peripherals

Company Climate:

• Maintain professional behavior, promote a positive image, appearance, and work ethic to always represent the company in a positive manner and work in a team environment
• Maintain a positive and effective relationship, good judgment and decision making with coworkers, supervisors, and other company employees, outside agencies and organizations

Communication:

• Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors, outside agencies and organizations and private information confidential
• Provide outstanding customer service
• Maintain good judgement and decision making when dealing with supervisor, co-workers, employees, and outside agencies and organizations 

Other:

• Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by Technology management
• Attend professional growth activities to keep abreast of innovations related to position
• Maintain an organized work environment
• Responds to after-hours emergencies as needed
• Performs other duties as assigned

Supervisory Responsibilities:

• None

Mental Demands / Physical Demands / Environmental Factors:

• Maintain emotional control under stress – frequent interruptions
• Workload is deadline driven
• Repetitive hand motions and prolonged use of computer 
• Some organization-wide travel
• Tasks require sitting, standing, bending, walking, and climbing
• Work positions include squatting, extended reaching above your head to 18 inches, extended reach in front to 30 inches
• Lift and carry equipment weighing up to 50 pounds for a distance of 100 feet
• Requires handling equipment weighing up to 50 pounds while pushing, pulling, lifting, twisting, and reaching while lifting 
• Operates a van or pickup on state and city highways up to 50 miles per day to maintain service schedule 
• Frequently uses hands and bends wrists, neck, back, and arms
• Occasional prolonged and irregular work hours – flexibility with schedule preferred
• Extended hours or non=business hours may be required due to system upgrades, system failures, system maintenance as to need of not interfere or lessen impact with district operations
• Daily attendance and punctuality are essential functions of the job

Perks of the Trade:

• Medical, Dental, and Vision
• 7 Days of Holiday Pay
• Weekly Pay
• 401K
• Profit Sharing