Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in December 2020 and has quickly grown into a close-knit team of four who are focused on helping customers protect what matters most. With a background as an independent agency owner, I bring a well-rounded perspective and a strong commitment to both customer service and team development.

I'm a graduate of Texas Southern University, a serious animal lover and I bring a caring, people-first approach to the office. That same spirit shows up in the agency’s community involvement, including participation in Donuts with Doris and support for multiple MD Anderson events.

We believe in creating an environment where people enjoy coming to work and have the tools to grow. Team members enjoy casual Fridays, quarterly outings, team-building events, free snacks and drinks, and a strong focus on both personal and professional development. We also support work-life balance and cover licensing costs to help team members advance their careers.

Our culture is built around loyalty, motivation, and purpose. We’re looking for self-motivated, dedicated individuals who understand their “why” and are driven by both personal and professional goals. If you’re looking for a supportive team that values growth, balance, and meaningful work, this could be a great place to build your future.

ROLE DESCRIPTION:
Doris Roberts - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.