Patient Coordinator (Intake) (Remote)

Patient Care Coordinator – 100% Remote (US Hours) Location: 100% Remote Openings: 2 Working Hours opening 1: Monday through Friday: 9:30 AM to 6:00 PM EST. Working Hours opening 2: Thursday and Friday 11:00 AM to 7:30 PM EST. Saturday and Sunday 8:30 AM to 5:00 PM EST. Reports To: Director of Business Development About the Practice We are a modern, multi-specialty healthcare practice specializing in advanced pain management, chiropractic care, physical therapy, sports medicine, and recovery services. Operating under a progressive management company, we are transitioning our front-office operations to an elite, remote team as we shift to a cash-pay patient model. We build our reputation around three core elements: an exceptional patient experience, a friction-free onboarding process, and highly organized clinic logistics. We are not a high-volume mill. Every patient receives quality, dedicated care from our providers, and we expect that same high level of empathy and dedication from the very first phone call. Position Overview We're hiring a remote Patient Care Coordinator (SDR) to help us convert leads into booked evaluations. We're a concierge, cash-pay physical therapy and performance rehab practice, not a 15-minute insurance mill. You'll be the first voice our leads hear and the reason they choose one-on-one, personalized care over a quick fix. Requirements Excellent phone and customer service skills. Strong sales background. Comfortable multi-tasking in a fast-paced environment. Strong computer skills (GoHighLevel, Excel, Google Suite, Office 365) Organizational and problem-solving skills. Reliable home setup for high-volume remote calling. Responsibilities Manage the lead tracker in GoHighLevel and keep it current. Convert new leads into booked evaluations for our PTs. Handle high-volume outbound and inbound calls (150-200 outbound dials/day) Schedule appointments and follow-ups. Collect new client intake information. Build strong relationships with patients and referral sources, guide clients through the sales process. Deliver a smooth onboarding experience. Respond to calls/texts/emails quickly, collect payments, manage patient feedback and escalations. Review new client metrics with the manager. Measurable KPIs Daily outbound calls: 150-200. Weekly evals booked goal: 15. A plus if you know GoHighLevel, Excel, Veradigm, Phreesia, Slack, Google Sheets/Docs (we train on all our systems). Somewhere