Senior Manager, ROBO Shop (Automated Retail) Operations

Position: Senior Manager, ROBO Shop (Automated Retail) Operations Location: Culver City, CA Department: Retail Operations Opportunity Overview: We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business. POP MART is seeking a dynamic and results-driven Senior Manager, ROBO Shop Operations to lead the strategy, performance, and continued expansion of our automated retail business across the United States. In this pivotal leadership role, you will own the U.S. ROBO Shop business end to end, overseeing business planning, financial performance, network expansion, operational excellence, and field team development. You will be responsible for driving sales and profitability while ensuring consistent execution across a rapidly growing network of automated retail locations. As a key member of our Retail Operations leadership team, you will partner closely with cross-functional stakeholders across North America and our global headquarters to identify growth opportunities, optimize network performance, and deliver an exceptional customer experience. From identifying high-potential locations and launching new ROBO Shops to developing high-performing field teams, you will play a critical role in shaping the future of POP MART's automated retail business. This is more than a traditional retail operations leadership role—it's an opportunity to help scale an innovative retail channel for a global brand that brings art, play, and happiness to consumers around the world. This is a highly visible leadership position requiring approximately 50% travel throughout the United States , with regular collaboration across regional teams and global headquarters. What You Will Achieve: Own the U.S. ROBO Shop business end to end, including the annual business plan, sales and profitability targets, and the channel P&L. Develop and execute the U.S. ROBO growth strategy, aligned with the North America retail strategy and global HQ direction. Lead the ROBO expansion roadmap, including market prioritization, site selection, and negotiation of placement and lease agreements with landlords and venue partners. Oversee new machine rollouts from site readiness through launch, including installation scheduling, permitting, vendor coordination, and opening execution. Monitor and analyze key performance metrics (sales per machine, sell-through, uptime, stock-outs, shrink, and customer satisfaction) and drive action plans to improve results. Make data-based decisions on machine relocation, optimization, or exit to maximize network productivity. Set and enforce operating standards and SOPs for machine management, restocking, maintenance, sanitation, inventory control, and customer issue resolution across all U.S. locations. Partner with Merchandise, Planning, and Logistics teams on assortment, allocation, replenishment, and new IP launches tailored to the ROBO channel. Manage third-party service providers (installation, maintenance, logistics, payments, and technology), including contract performance and cost control. Lead, coach, and develop Operations District Managers and field teams; set clear goals, build the staffing model, and hold the team accountable for results. Serve as the senior point of contact between the North America team and HQ (ROBO business unit, Merchandise, Logistics, Technology, and Finance), ensuring aligned priorities and timely information flow. Present business performance, insights, and recommendations to the Head of Retail and senior leadership in regular business reviews. Lead key regional projects where ROBO supports the broader retail strategy, including store openings, exhibitions, pop-ups, and trade events. What You Will Need: Bachelor's degree in Business, Operations, or a related field preferred, or equivalent experience. 8+ years of experience in retail operations, multi-unit operations, vending or automated retail, or a related field, including 3+ years leading teams across multiple locations or markets. Proven track record of owning a P&L and delivering sales and profitability growth. Experience leading network expansion or new-site rollouts, including site selection and landlord or partner negotiations. Strong analytical skills, with the ability to use performance data and dashboards to make decisions and drive results. Demonstrated ability to build, lead, and develop high-performing teams in a fast-growing, evolving environment. Exceptional communication and influencing skills, including experience presenting recommendations to senior stakeholders in a global, matrixed organization. Experience managing third-party vendors and service contracts. Experience in vending machine, kiosk, or automated retail operations strongly preferred; experience working with Asia-headquartered companies a plus. Ability and willingness to travel approximately 50% within the U.S. Strong business acumen with demonstrated expertise in P&L management, financial planning, budgeting, and operational performance. Strategic thinking and execution capabilities, with the ability to translate business objectives into actionable growth and operational plans. Strong analytical and problem-solving skills, including the ability to interpret performance metrics, identify trends, and drive continuous improvement. Proven leadership and talent development skills, with the ability to coach and inspire geographically dispersed teams. Excellent communication, presentation, and stakeholder management skills. Strong negotiation and vendor management capabilities. Ability to manage competing priorities and lead cross-functional initiatives in a fast-paced, entrepreneurial environment. Comfortable working within a global, matrixed organization and collaborating with international teams. Proficient in Microsoft Office, business reporting tools, and operational performance dashboards. Must be able and willing to travel extensively throughout the United States. What We Offer: Market-competitive packages: 401(k), health insurance, PTO, paid sick leave, and family leave. Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career. Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly. The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Physical Requirements Must be able to travel approximately 50% throughout the United States, including air travel and multi-day market visits. Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment. Must be able to stand, walk, and move through retail and ROBO Shop environments during site visits and operational assessments. Must be able to occasionally lift or move items weighing up to 25 pounds. The base salary range for this position is $130,000 - $175,000 annually . This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program. For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable. POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing View email address on click.appcast.io . To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job. #J-18808-Ljbffr