Desktop Support -L1 to L3 Support

Job Description

Job Description

Hiring Help Desk/Desktop support specialist. PC Environment 

4 days in office Midtown NYC and 1 day remote at a large hedge fund

This position is focused on providing our customer's technical support needs as they relate to Endpoint support, including desktops, laptops, mobile devices. Must be easily understood on the phone. Excellent communication.

We are seeking an individual with a love for supporting their customer's technical needs and providing technical solutions. The successful candidate will leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to both providing and implementing solutions and fixes for our customers' technical needs.

We need an individual who has a burning passion to providing great customer service while assisting to bringing order and predictability to the technical support services world, proactively avoiding user downtime, making technology an enabler for our customers and the experience to maximizing our customer's ability to staying productive.

The position requires broad skills in L1-L3 Service Desk operations, technical project management and strong organization and coordination skills to appropriately manage the competing work streams and customer priorities.

Key Responsibilities:

Under direction of the IT Support Manager:

· Supporting PC/mobile devices/peripherals, to diagnose hardware/software/network issues through troubleshooting skills, research, and isolation steps

· Contribute to providing quality service for Executive level support

· Coordinate entire support for the client from ticket initiation until resolution

· Provides a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships

· Evaluates new technologies, methodologies, and Information Technology trends to ensure that WW computing solutions meets current and future needs

· Performs other duties as assigned.

· Experience Required:

· Minimum 5 years' experience across the range of responsibilities described above

· Excellent written and verbal communication skills

· Experience or familiarity with the following technologies:

· Experience managing and supporting a GSuite environment

· GSuite / O365

· ServiceNow

· Windows Operating Systems

· AirWatch or other MDM tools

· SCCM

· PC imaging/ Image management

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Ability to effectively prioritize and drive root cause analysis (RCA) and issue resolution

Hourly Pay Rate:
$50 -$55