Deal Desk Manager

Deal Desk Manager at Parloa

About the role As the Deal Desk Manager at Parloa, you will play a pivotal role in managing the entire transaction lifecycle for our growing operations across Europe. Your responsibilities will encompass deal structuring, obtaining pricing approvals, and ensuring the precision of order forms and revenue systems. This position is vital for establishing a robust commercial framework that supports Parloa's expansion in Europe, necessitating close collaboration with various teams, including Sales, Legal, Finance, and Revenue Operations.

Key facts Location: Berlin Office Engagement: Full-time Team: Deal Desk

What you’ll do

• Oversee the entire order form process, ensuring that both new business and renewal agreements are accurate and adhere to company policies.
• Work in tandem with Account Executives and sales leadership to craft non-standard deals, implement pricing exceptions, and secure the necessary approvals.
• Serve as the primary custodian for CRM data related to deals, ensuring accuracy throughout the various stages of the deal process and addressing any data integrity issues across CRM, CPQ, billing, and ERP systems.
• Participate in the review of contracts in both German and English, pinpointing discrepancies and collaborating with the Legal team on non-standard terms.
• Create and maintain scalable internal processes, including approval workflows, deal checklists, and documentation for audits, while also developing playbooks and templates to streamline deal execution.
• Analyze deal performance metrics and provide insights to improve processes and drive efficiency within the Deal Desk team.
• Facilitate training sessions for sales teams on deal processes and best practices to ensure alignment and compliance.
• Collaborate with cross-functional teams to identify and implement system improvements that enhance the overall deal management process.

Requirements

• A minimum of 3 to 5 years of experience in Deal Desk, Revenue Operations, Sales Operations, or a related role within a B2B SaaS context.
• Proficiency in German, complemented by strong written and spoken English skills.
• Comprehensive understanding of order form components, including the involved parties, terms, pricing structures, and payment schedules.
• Hands-on experience with Salesforce or a comparable CRM/CPQ system, with the capability to query and audit deal data effectively.
• Meticulous attention to detail, with the ability to identify errors such as currency discrepancies or incorrect dates prior to finalizing documents.
• Familiarity with leveraging AI tools to enhance workflow efficiency and streamline processes.

Nice to have

• Experience working in a dynamic startup environment, showcasing adaptability and a proactive approach to problem-solving.
• Knowledge of European market dynamics and regulatory considerations that may impact deal structuring.
• Previous experience in a role that required collaboration with legal teams on contract negotiations and compliance.

Skills & tools

• Proficient in Salesforce or similar CRM/CPQ systems
• Strong analytical skills for data analysis and auditing
• Excellent organizational skills with a focus on documentation and process management
• Familiarity with AI tools to improve workflow efficiency

Practical notes

• Parloa is an e-verify employer in the USA, ensuring compliance with employment verification regulations.
• We are dedicated to fostering an inclusive workplace and provide equal opportunities to all qualified candidates, regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or any other characteristic.
• The position is based in our Berlin office, and we offer a competitive salary commensurate with experience.
• We are open to considering candidates who require visa sponsorship to work in Germany.