Solutions Consultant AI (EMEA & US)

AI Solutions Consultant

Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!

You will be part of our Solutions Consultants team, a team with diverse professional backgrounds who aim to know everything about Frontify and how customers can get the most out of it. We sit inside Customer Delivery and operate as one unified group across markets and segments no silos, no empire-building. We love asking and receiving good questions, care about genuine customer outcomes and really get going when things become challenging. We value creativity, autonomy, transparency, solidarity, and a can-do attitude. We're a team that's all about trying new things. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business.

Your Mission

You'll help define how Frontify brings AI to customers. As our AI Solutions Consultant, you'll be the trusted expert that Sales, Customer Success, and customers turn to when they want to understand what's possible with Frontify in the age of agentic workflows, Model Context Protocol (MCP), and AI-powered brand management.

Working at the intersection of technology, customer advisory, and product strategy, you'll translate emerging AI capabilities into practical solutions that create real business value. You'll help customers discover new ways of working while bringing valuable insights back into the business to influence our product roadmap, strengthen our go-to-market messaging, and build scalable AI best practices across the organization.

You'll begin your journey within our Solutions Consulting team, building deep product expertise across Frontify's platform before progressively specializing in AI consulting. Over time, you'll become one of Frontify's leading voices on AI, helping shape both how we talk about AI and what we build next.

Your Responsibilities

• Advise customers on how AI can create meaningful business value with Frontify, translating technical concepts into practical, outcome-focused solutions.
• Partner with Sales and Customer Success throughout the customer lifecycle, providing specialist AI expertise during strategic customer engagements.
• Design solution approaches that combine Frontify's platform with modern AI technologies, including agentic workflows, MCP, APIs, and automation.
• Uncover customer challenges and identify opportunities where AI can improve workflows, collaboration, and brand operations.
• Collaborate closely with Product, Engineering, and Product Marketing to share customer feedback, surface emerging trends, and influence future product direction.
• Document repeatable AI use cases, customer success stories, and implementation patterns that enable the wider organization to scale.
• Develop enablement materials, training sessions, and best practices that help commercial teams confidently position Frontify's AI capabilities.
• Stay at the forefront of AI developments, evaluating new technologies and identifying opportunities to strengthen Frontify's AI strategy.
• Contribute to the ongoing evolution of our Solutions Consulting practice, helping establish AI consulting as a strategic capability across Frontify.

Your Story

• You're able to work in a hybrid setup from our St. Gallen, London, or New York office, and enjoy spending one or two days each week collaborating in person.
• You have experience in Solutions Consulting, Solution Architecture, Technical Consulting, Customer Success, or a similar customer-facing SaaS role. Experience with AI consulting is a strong plus.
• You bring hands-on experience with modern AI technologies and understand concepts such as large language models (LLMs), agentic workflows, MCP, retrieval-augmented generation (RAG), APIs, and enterprise AI integrations.
• You know how to uncover the real business challenge behind a customer's request and guide conversations from early discovery through solution design.
• You combine technical credibility with commercial awareness, understanding how to qualify opportunities, communicate value, and support successful customer outcomes.
• You're naturally curious and learn new technologies quickly. Experience with Frontify is a plus, but your ability to develop deep product expertise and communicate it clearly matters most.
• You have experience working with APIs, SDKs, integrations, or automation platforms. Familiarity with design systems, Digital Asset Management (DAM), content management systems (CMS), or tools such as Figma, Adobe InDesign, or Contentful is a plus.
• You enjoy collaborating across functions and confidently coach colleagues and stakeholders through complex technical topics.
• You continuously look for better ways of working, challenge the status quo, and enjoy turning new ideas into scalable practices.
• You speak English fluently. Additional languages are a plus.

We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.

Why Join Us?

• Thrive with the tools and support to shape your future at Frontify.
• Be part of a product that connects brands and people with a human touch.
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
• Join a vibrant, social teamwhether you love animals, yoga, or travel, we've got the Slack channels for you!

What We Offer

• Private health benefits and health cash plan
• Pension scheme: 5% matched
• A minimum of 25 days of annual leave per year
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget
• Weekly free office lunch
• Localized benefits
• Workation: Work from inspiring locations around the world (45 days annually)
• Invite to our summer company meet-up

Important to Us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.

If there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.