Senior Creator Success Manager

Senior Creator Success Manager

Urban Legend's Senior Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You'll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker.

Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages.

Job Duties Include:

• Identify and recruit creators who have authenticity, audience trust, and reach.
• Lead onboarding calls to bring prospective creators onto the platform.
• Manage a portfolio of creators and serve as their primary point of contact.
• Match creators to campaigns that align with their brand, values, and audience.
• Conduct regular check-ins to ensure creators are engaged and supported.
• Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
• Gather and share creator insights to inform platform improvements and campaign strategy.
• Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
• Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.

Key Skills:

• 6-8+ years of relevant experience in influencer marketing or talent management
• Very strong writing and editing skills
• Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools

Benefits:

• Competitive compensation structure with bonus opportunities
• Health benefits package
• Unlimited PTO