Administrative Assistant

Job Description

Job Description

Administrative Assistant

John’s Auto Service & Repair
Frankfort, IL

Join a Family-Owned Shop That Truly Cares

John’s Auto Service & Repair has proudly served the Frankfort community since 2001. We believe in honesty, quality workmanship, and treating every customer like family. We’re looking for an organized, friendly, dependable Administrative Assistant who enjoys helping people and takes pride in keeping an office running smoothly.

If you’re someone who notices what needs to be done without waiting to be asked, enjoys staying organized, and loves providing excellent customer service, we’d love to meet you.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• No weekends

What You’ll Do

Customer Service

• Greet customers with a warm and professional attitude.
• Answer incoming phone calls and assist customers.
• Schedule appointments.
• Support our service advisor by answering phones when they are assisting customers.
• Follow up with customers regarding maintenance recommendations and declined repairs.

Office Administration

• Process customer invoices and payments.
• File and organize repair orders.
• Manage incoming mail and email.
• Order office supplies.
• Maintain accurate customer records.
• Keep the customer waiting area clean, organized, and welcoming.

Marketing & Customer Relations

• Respond to online customer reviews.
• Assist with social media posts.
• Help coordinate customer appreciation events and promotions.

Warranty & Administrative Support

• Process warranty paperwork.
• Communicate with vendors when needed.
• Assist the owner and service advisor with daily administrative tasks.

What We’re Looking For

We’re looking for someone who:

• Enjoys helping people.
• Is friendly and professional.
• Has excellent communication skills.
• Is highly organized and detail-oriented.
• Can comfortably multitask in a busy environment.
• Learns new computer programs quickly.
• Takes initiative and works independently.
• Is dependable and punctual.
• Has a positive attitude and enjoys being part of a team.

Automotive experience is helpful but not required . We are happy to train the right person.

Preferred Qualifications

• Customer service experience.
• Administrative or office experience.
• Comfortable using Microsoft Office and email.
• Strong typing and computer skills.

Why Join Our Team?

• Family-owned and operated since 2001.
• Monday through Friday schedule.
• No weekends.
• Friendly and supportive work environment.
• Opportunity to grow with a respected local business.
• Competitive pay based on experience.
• Paid holidays.
• Paid time off.
• Retirement plan with company match.
• Health insurance contribution.

Pay

Competitive hourly wage based on experience.

How to Apply

Please submit your resume along with a brief note explaining why you’d be a great fit for our team. We’d love to learn more about you!