Account Manager

Job Description

Company Summary

Enterprise Technology Research (ETR) is a fast-growing research platform that prides itself on maintaining a family-like small team culture in a high-energy, high-fun environment. We connect the insights of 9,000+ high-level IT Decision makers, representing over $2 trillion in annual IT spend, to the world's top business leaders and investors.

For candidates looking for a company where they can reach their full potential, push the limits of their career, and surround themselves with curious, driven, and caring colleagues, ETR offers the dynamic energy and "Day 1" mindset of an early-stage venture, the stability and validation of decade-long client relationships with some of the world's largest investors and corporations, and the opportunity to be on the front lines building a new type of research ecosystem in an industry ripe for disruption.

Role Summary

The Account Manager, reporting directly to the VP of Sales, will be a member of the sales team with at least 2 years of experience managing and growing client relationships within the financial services sector. This includes cultivating and commercializing relationships with directors of research, data teams, portfolio managers, and equity analysts.

You will be expected to maintain and grow existing ETR client relationships by cross-selling services, expanding user bases, and successfully managing client renewals.

As a lead on client relationships, you will be expected to provide feedback and ideas to the product development team regarding client requests for new product features and enhancements as well as work with ETR’s research team for the company and sector-specific research topics. Experience in and understanding the technology sector is desired but not required.

Responsibilities

• Work with existing clients and provide exceptional service, cross-selling additional ETR products, and growing user base.
• Manage client renewals and upgrade opportunities.
• Gather feedback from clients around product development and enhancements to communicate with the firm’s data team.
• Coordinate with the research team and play a role in shaping research product offerings as well as topical research projects.
• Maintain and update internal CRM (Hubspot) for client engagement and sales pipeline activity.

Requirements:

• 2+ years selling research and services into the Financial Services market. (Bonus if you’ve done so in the technology sector)
• Demonstrated success in identifying and converting upsell opportunities.
• Providing exceptional customer service and support.
• Ability to foster relationships with key decision makers as well as active daily users.
• Proven ability to think and act creatively utilizing data.
• Understanding of the investment research process both from a sales motion and end-user requirement point of view.
• Ability to communicate ETR’s value proposition and insights.
• Strong team player willing to assist and guide other team members.
• Comfortable using: HubSpot, LinkedIn, Microsoft Office (Outlook, SharePoint, Excel, PowerPoint, Word), Slack, Ipreo (formerly Big Dough)

Industry

• Research Services