Administrative Coordinator - Full Time

Job Description

Job Description

Description:

Remote | Full-Time
5 shifts per week, Monday–Friday, 8:00 AM–5:00 PM

About the role:

As our Administrative Coordinator, you're the connective tissue that makes that experience work. You'll make sure patients approved for specialty services feel guided every step of the way, keep our providers' schedules running smoothly, and ensure nothing slips through the cracks between a patient's first inquiry and their care.

If you're the kind of person who likes bringing order to a busy day, enjoys talking with people, and takes pride in being the one who keeps everything on track, this role is built for you.

Why you'll love this job

• You'll be a genuine problem-solver, not just a task-checker — no two days look exactly the same
• You'll build real relationships with patients over the phone and email, being the reassuring voice that gets them to their next step
• You'll work closely with our providers and see firsthand how your organization keeps patient care running smoothly
• You'll get to grow with us — as Hydration Room expands, so does this role

What you'll actually be doing:

Patient Outreach & Follow-Up
You're the friendly follow-through. Patients approved for specialty services hear from you about next steps, and nothing outstanding stays outstanding for long on your watch.

Scheduling Support
You keep provider calendars humming — juggling availability, handling reschedules, and knowing exactly when a quick email saves everyone a headache.

Order & Payment Processing
You process payments accurately and make sure orders, consent forms, and consultations are all buttoned up before a patient walks in.

Records & Systems Coordination
You keep lab results, orders, and patient records tidy and current, so providers and the team always have what they need at their fingertips.

Call Support
Field inbound calls about missed appointments or patient questions with patience and a solutions-first mindset.

General Support
As we grow, you grow — expect new responsibilities and the chance to shape how things run.

What you bring

• Experience in an administrative, scheduling, or customer service role
• Strong organizational skills and a knack for juggling multiple priorities
• Excellent communication skills — people trust you on the phone and in writing
• Familiarity with scheduling or e-commerce platforms like BLVD or Shopify (a plus, not a dealbreaker)
• Comfort learning new tools and software, including spreadsheets
• A calm, adaptable approach to a fast-paced, ever-changing day
• Someone who takes initiative, whether working solo or as part of a team

Requirements:

Education & Experience

• High school diploma required; business degree a plus
• 1–2 years in an administrative or scheduling role
• A natural problem-solver with sharp time management and critical thinking skills
• Strong attention to detail

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Reliable internet access and a quiet, dedicated workspace for handling patient calls.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.