Associate Payment Operations Analyst

Role Description

The Payment Operations team is part of the broader Payments & Strategic Partnerships Team and ensures payments are processed securely, accurately, and timely, while balancing customer experience, growth, and compliance. As a Payment Operations Analyst, Assoc, you will play a key role in supporting both payment operations and legal operations workflows that protect BILL, our customers, and our partners. This role is responsible for executing high-accuracy operational processes, including payment exception handling and legal request processing.

• Process and manage legal operations workflows including liens, garnishments, bankruptcies, subpoenas, levies, data pulls, and other legal inquiries in accordance with internal procedures and regulatory requirements.
• Review, validate, and complete payment and legal requests with a high degree of accuracy, ensuring appropriate documentation, tracking, and timely resolution.
• Partner with Legal, Compliance, Risk, Support, and other cross-functional teams to research requests, resolve exceptions, and support escalations.
• Maintain detailed case records, audit trails, and supporting documentation for legal and operational activities.
• Investigate payment exceptions and account-related issues, identify root causes, and take action to resolve or escalate them appropriately.
• Monitor queues and service levels to ensure time-sensitive legal requests and payment operations tasks are completed within required deadlines.
• Perform data pulls and account research to support internal reviews, external requests, audits, and reporting needs.
• Ability to exercise sound judgment when handling sensitive customer and legal matters.
• Identify process gaps and recommend improvements that increase control, efficiency, accuracy, and scalability across payment and legal operations workflows.
• Availability for flexible work hours, including early mornings and late evenings.

Qualifications

• Preferred: Experience in payments, legal operations, financial services operations, or back-office support functions.
• Preferred: Familiarity with processing liens, garnishments, bankruptcy notifications, subpoenas, legal holds, or similar request types.
• Preferred: Experience with Google Workspace (formerly G Suite) and/or Microsoft Office.

Requirements

• Strong attention to detail and accuracy in processing requests.
• Ability to work independently and collaboratively with cross-functional teams.
• Excellent communication skills for interacting with various stakeholders.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
• HSA & FSA accounts.
• Life Insurance, Long & Short-term disability coverage.
• Employee Assistance Program (EAP).
• 11+ Observed holidays and wellness days and flexible time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• And much more.