Customer Retention Specialist
$600 per monthTripleTen Indonesia
Description TripleTen es la Edtech #1 en Estados Unidos. Fundada en 2019, somos una empresa multicultural; actualmente tenemos +25,000 estudiantes activos en todas partes del mundo. Nuestros bootcamps garantizan casi el 80% de empleabilidad durante los 45-60 días posteriores a la graduación. Fuimos reconocidos en 2023 y el 2024, como el bootcamp tecnológico mas importante de la región. ¡Estamos buscando un/a Especialista en Retención de Clientes y Ventas para unirse a nuestro creciente equipo en América Latina! Este es un rol clave que requiere sólidas habilidades de ventas, inteligencia emocional y la capacidad de retener estudiantes, guiándolos a través de sus desafíos y resaltando el verdadero valor de continuar su educación con nosotros. What You Will Do Gestionar de principio a fin las conversaciones con estudiantes que estén considerando cancelar su programa o solicitar un reembolso, utilizando habilidades de venta consultiva para comprender su situación y encontrar la solución más adecuada. Manejar objeciones y negociaciones, incluyendo conversaciones difíciles, sensibles o escaladas, manteniendo siempre un enfoque empático y orientado a soluciones. Identificar oportunidades para aportar mayor valor al estudiante y presentar alternativas de manera estratégica, según cada situación. Contactar proactivamente a estudiantes que presenten señales de riesgo de abandono y trabajar para encontrar soluciones que favorezcan su continuidad en el programa. Cumplir de forma consistente con los objetivos y KPIs individuales de retención. Utilizar el CRM para registrar de manera precisa y oportuna las interacciones, acuerdos y resultados de cada caso. Contribuir con ideas y feedback para mejorar la experiencia de retención y optimizar los procesos internos. Colaborar con otros equipos cuando sea necesario para encontrar soluciones adecuadas para los estudiantes. Participar activamente en capacitaciones y aplicar el feedback recibido para desarrollar continuamente tus habilidades de ventas, negociación y retención. Requirements Experiencia comprobada en ventas (mínimo 2 años cerrando ventas consultivas en B2C/B2B2C, preferentemente en el sector financiero o educativo). Experiencia en Retención. Nivel avanzado de español (C2). Nivel básico/intermedio de Inglés Fuertes habilidades de persuasión y negociación; alta inteligencia emocional. Capacidad para manejar objeciones de manera efectiva y convertir desafíos en oportunidades. Altamente organizado/a, proactivo/a y cómodo/a trabajando con sistemas CRM. Conocimiento general de la industria EdTech. Experiencia laboral en mesa de ayuda, call center y/o profesiones relacionadas con atención al cliente. What We Can Offer You Trabajo 100% remoto. 600 USD brutos al mes + bonos mensuales según resultados de KPIs (Salario final de aprox $1,500-$1,800 USD/mes) Desarrollo profesional en un equipo internacional. Oficina digital cómoda. Usamos herramientas modernas como Slack, Notion, Zoom, HubSpot, HiBob para una colaboración fluida. Equipo diverso y unido distribuido por EE. UU., Latinoamérica ¡y más! #J-18808-Ljbffr TripleTen Indonesia
$34k - $95k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Retention Specialist Remote, US 2 days ago Requisition ID: 1353 Salary Range: $34,000.00 To $95,000.00 Annually America’s Preferred Home...SuggestedFull timeTemporary workWork at officeRemote workMonday to FridayShift work- ...in Pennsylvania is seeking a dedicated individual to enhance customer service with a focus on quality. The role requires effective handling... ...and promoting additional services to improve customer retention. The ideal candidate should have a high school diploma, experience...Suggested
- ...metabolic health. We are building next-gen e-commerce and clinical infrastructure for patients across the United States. The Customer Retention Specialist will proactively reach out to at-risk patients, help with cancellations and pauses, and demonstrate the value of...SuggestedRemote job
- Everything Virtual Assistant (EVA) is seeking Spanish bilingual Customer Service/Retention Specialists for a permanent work-from-home role supporting vitamins and nutritional supplements. You will help retain customers, educate on products, and implement retention strategies...SuggestedRemote jobBase plus commissionWeekly payPermanent employment
$16.35 per hour
...time, and overall time management. Ensure customer satisfaction in every interaction,... ...Smartphone access for VPN use. Upselling or retention experience is preferred. Quiet and professional... ....C., Wyoming. Remote Customer Retention Specialist - Part Time Evening (Job ID‑1538) #J-18...SuggestedRemote jobHourly payFull timePart timeWork experience placementCurrently hiringWork at officeWork from homeMonday to FridayAfternoon shift- ADT is seeking a Retention and Customer Service Representative to manage customer retention efforts effectively. This fully remote position starts after required onsite training in Jacksonville, FL. The successful candidate will handle high call volumes, using problem-...Remote job
- George Wernery State Farm is seeking a dependable Remote Customer Retention Specialist to support existing client relationships, assist with policy needs, and contribute to long-term customer satisfaction and retention. The role emphasizes renewals, account updates, and...Remote jobFlexible hours
- ...a natural problem solver with the ability to turn “yes” into “no”? Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. This is a highly competitive opportunity with only one open slot available , and it will be awarded...Remote jobHourly payFull timeWork from homeMonday to FridayFlexible hoursShift workWeekday work
$35k - $55k
...Customer Retention Specialist - State Farm Agent Team Member Full Time, Lafayette, NJ 07848 About the Role Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals...Full timeWork at officeGlennajones
New York, NY4 days ago$35k - $55k
Glennajones is looking for a full-time Customer Retention Specialist to join their State Farm Agent Team in Lafayette, NJ. The role focuses on enhancing customer relationships through outreach, assisting with policy renewals, and maintaining accurate records. Ideal candidates...Full time- Charles G. Berrouet Insurance Agency, State Farm is seeking a Customer Retention Specialist to manage ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. The role emphasizes compassionate service, accurate record-keeping,...Work at officeLocal area
$50k - $70k
Customer Retention Specialist - State Farm Agent Team Member Full Time in Jenkintown - PA Bonus based on performance Opportunity for advancement Paid time off Customer Retention Specialist - Service Focused with In-Book Sales Opportunity Michael Friel State Farm Agency...Full timeWork at office$45k - $65k
Customer Retention Specialist - State Farm Agent Team Member Full Time - Lafayette Hill, PA (within 19444; new location in 19119) Overview We are a growing State Farm independent contractor agency seeking a service‑oriented Customer Retention Specialist who excels at supporting...Full timeFor contractors$50k - $70k
Sfphilly is seeking a Customer Retention Specialist to join the team in Jenkintown, PA. This role focuses on enhancing customer relationships and supporting renewals while creating sales opportunities through service interactions. The ideal candidate will possess customer...- National Debt Relief, LLC. is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels. The role requires professionalism, active listening...
- ...company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using... ...the Role We are looking for a proactive and empathetic Retention Specialist to join our team, supporting our B2B Voice AI clients. This...Remote work
- A global staffing and recruiting agency is looking for a Retention Specialist to support clients using B2B Voice AI solutions. The role involves de-escalating client issues and ensuring customer satisfaction. Candidates should have over 3 years in client relations, excellent...
$65k - $90k
Pilot Fiber in New York City is seeking a Customer Onboarding Specialist. This role is essential for guiding customers through the installation process and ensuring satisfaction with our services. The ideal candidate will have a college degree and 2-4 years of customer...- HP is seeking a CRS Specialist to lead, co-lead, or support renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts in partnership with Sales, Pursuit, COE, Solution Architects, Delivery...Contract work
$121.75k - $155k
Description The CRS Specialist plays a key role in leading, co-leading, or supporting structured renewal, extension, retention, and expansion strategies for existing Managed Print Services... ...support profitability, and strengthen customer retention. Key Responsibilities...Full timeContract workTemporary workWork experience placementLocal areaRelocationFlexible hoursShift work$57.4k - $98.35k
...The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions... ...closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive,...Work at officeWolters Kluwer
New York, NY4 days ago$55k - $60k
...Customer Service Retention Specialist/ Retention Coordinator, Rate Specialist At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual...Work experience placementWork at officeRectangle Health
New York, NY3 days ago- ...As a Customer Support Specialist, you play a key role in providing exceptional service to Baldor’s customers. You are expected to have a strong... ...Your goal is to enhance customer satisfaction, loyalty, and retention while contributing to overall sales growth. Key...Temporary workSeasonal workWeekend work
Baldor Specialty Food
New York, NY3 days ago - ...About the job Customer Support Specialist Orvix Engineering is a leading engineering firm dedicated to providing innovative and sustainable solutions... ..., product issues, or areas of improvement. Customer Retention & Satisfaction Continuously seek opportunities to improve...Work at office
Orvixengr
New York, NY1 day ago $25 per hour
...through it. That's this role. The role You're the frontline of customer outcomes. Your job is to take short blocks of time, mornings,... ...for clinicians: faster time-to-value, higher adoption, longer retention. We see customer support, customer success, and sales as deeply...Full timePart timeRemote workDay shiftAfternoon shiftJotPsych
New York, NY2 days ago- ...Boost is responsible for all aspects of customer onboarding and maintenance, as well as servicing... ...team. Job Summary The Customer Service Specialist is a client‑facing role primarily... ...or system improvements. Support client retention efforts by ensuring concerns are addressed...Full timeWork at officeFlexible hoursShift work3 days per week
Boost Payment Solutions
New York, NY2 days ago - ...To advance the healthcare industry, the full-time Customer Service Representative will manage communications with partner labs, coordinate... ...logistics Collaborate cross-functionally to meet customer retention goals and improve turnaround times Respond to customer...Full timeRemote work
Tempus AI, Inc.
New York, NY4 days ago - ...off Training & development Job Overview New York insurance and financial service company is seeking full-time Spanish-speaking Customer Service Representative. The perfect candidate is an ambitious team player with experience handling high incoming call volume and providing...Base plus commissionFull time
- An education service provider is seeking a dynamic Customer Success Manager to work remotely from New Jersey. The role involves building... ...clients, ensuring their satisfaction, and driving customer retention and growth. The ideal candidate has over 3 years of experience...Remote job
- Watershed is seeking a dedicated team member for its Decarbonization Solutions business, focusing on managing customer portfolios and driving gross retention for a multi-million-dollar business. This role is high-ownership within a collaborative, mission-oriented startup...
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