Program Operations Specialist 1

Program Operations Specialist 1

This position will serve as a Program Operations Specialist 1 (POS 1) for a division of the Service Access Program Implementation and Stakeholder Support- Regional Field Office (SPSRFO). Units within the Regional Field Office include the following: Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Development, Fiscal/ Services, and Quality Management and Technical Assistance.

Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:

Regional Field Office 1 has oversight in Finger Lakes and Western NY

Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome

Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley

Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island

Regional Field Office 5 has oversight in Long Island

Under the supervision of the Unit Leader, a Unit Liaison, will perform administrative duties related to the operation of the Development, Self Direction, Waiver, Housing, Fiscal Services, Property or Quality Management and Technical Assistance Units, including, but not limited to, authorization of services and assisting with planning, development, implementation, and operation of division and unit initiatives.

Travel within the Region may be required, as well as intermittent travel to other areas of the state.

Duties and Responsibilities

Have proficient computer skills including data entry, use of databases, spreadsheets, and Microsoft products such as Excel, Word, Outlook, Power Point, TEAMS, SharePoint, and others as necessary.

Assist the Unit Leader with receiving, reviewing, and processing service requests, this may include self-direction budgets, requests for waiver services via authorizations and/or amendments, in addition to housing subsidies.

Maintain knowledge and understanding of OPWDD policies and procedures. Review Administrative Memorandums (ADM), Protocols, Policies and Procedures as released; conduct training; and ensure implementation. Emphasis in Development, Self Direction, HCBS Waiver Services and Family Support Services is necessary.

Represents the Regional Field Office in local & statewide meetings regarding OPWDD Services and changes in the service delivery systems.

Assist and Participate in any Regional Office Quality Review and Quality Assurance as related to OPWDD service authorization.

Participate in local and statewide meetings and other trainings and workgroups as indicated. Public Speaking is required and training with providers such as fiscal intermediaries, support brokers, residential and other service providers; in addition to community partners.

Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other stakeholders.

Provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.

Participate in the regular maintenance of the Regional Field Office's Policy and Procedural Manual.

Process OPWDD Service Terminations as necessary.

Assist with OPWDD Enrollments, Track Service requests and authorizations, Maintain Development Plan, process fiscal, prior property approvals, Monitor TABS Reports as necessary, and/or Process DDP1s via CHOICES as related to Department Services.

Actively participate in Statewide Community of Practice (COP) Calls including providing feedback on operations, policies, implementation activities and other areas as needed.

Work with the Voluntary and OPWDD State Operations and DDRO staff on the development of residential opportunities for individuals on OPWDD's Emergency Needs list (CRO).

Assist with the development of residential placements for young adults aging out of Residential Schools.

Work with the Waiver Enrollment team on behalf of individuals going into the residential placements identified above.

Review operating budgets, PPA development, construction oversight, assisting agencies in the preparation of certification and opening of programs.

Travel/Site visit to programs and agencies may be required.

Additional tasks/duties/projects as assigned.

Flexibility as needed to accommodate late meetings, travel and/or to complete special projects.

Some telecommuting available upon supervisory approval