Administrative Services Coordinator

Remote | Hours: Monday-Friday, 8am-4:30pm | Work location: Remote with the ability to work onsite for the first 2 days. Atos Medical is a global leader in neck stoma care, part of the Coloplast Group, operating in over 90 countries. Administrative Services Coordinator Summary The Administrative Services Coordinator performs administrative duties to facilitate the intake process for clients, following established policies and protocols. Duties include screening demographic and insurance information, obtaining signatures, verifying documentation, and serving as first point of contact for clients. Job Responsibilities Instruct end users regarding compliance requirements, explaining necessary documents and forms. Complete required documentation as specified by law, regulation, and policy, ensuring all demographic and insurance data is accurate. Verify that all active prescriptions are on file for ordered products. Ensure intake forms are properly signed and filed. Maintain departmental accuracy standards for data entered into the client management system. Follow up with end users within 24 hours for incomplete documentation. Process paperwork for new clients per protocols. Ensure smooth end user flow through the intake process. Communicate constructively with team members to reduce conflict and enhance issue resolution. Complete Medicare eligibility checks within Brightree System. Create sales order templates. Answer, document, and resolve or elevate incoming telephone, fax, and email inquiries. Follow up with clients, providing key information and documenting interactions. Verify eligibility and cost information to determine needs. Basic Qualifications At least 18 years of age. HS Diploma or GED required. 1–2 years of administrative or related intake experience in a healthcare setting. Minimum keyboarding speed of 5000 keystrokes per hour. Preferred Qualifications Associate’s degree in medical office management or related field. 2–3 years of experience working with database management, preferably Brightree. Working knowledge in a durable medical equipment environment. Skills & Abilities Commitment to customer service excellence. Excellent written and oral communication skills. Strong organizational, problem‑solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and enthusiasm for changing priorities. Acute attention to detail. Proficiency in Microsoft Word, Excel, and Outlook. Effective communication with people at all levels and from varied backgrounds. Bilingual skills a plus. Benefits Health & Wellness: Comprehensive medical, dental, and vision coverage for employee and family. Company‑sponsored wellness programs and mental health resources. Paid leave for qualifying events and generous parental leave. Health Savings Account (HSA) with employer contributions. Financial Security: Competitive 401(k) with dollar‑for‑dollar match up to 6% and immediate vesting. Financial planning services and corporate discounts. Work‑Life Balance: Flexible work options. Generous PTO plan, 10 paid holidays, and summer hours. Professional Development: Ongoing learning, mentorship, and tuition reimbursement. Compensation: $22.00–$24.00 per hour, depending on experience. Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact View phone number on click.appcast.io. #J-18808-Ljbffr Atos Medical