Director of Operations

$110k - $130k

Full-time

Cambridge Real Estate Services

Compensation
$110,000 - $130,000
Summary
The Director of Operations is a hands-on leader responsible for managing and improving the day-to-day operations. This role ensures properties run efficiently, teams are supported, and residents receive high-quality service. The Director of Operations translates strategic objectives into operational execution, with a strong focus on property performance, resident experience, regulatory compliance, and team effectiveness.
This position is in-office, full-time, Monday - Friday.
Duties
Operational Leadership
Oversee daily operations across residential property management functions, including leasing, maintenance, resident services, compliance, and regional operations
Ensure consistent operational standards, policies, and procedures across all states and property portfolios
Drive operational excellence to maximize property performance, occupancy, and resident satisfaction
Strategic Execution & Growth
Partner with Executive Management to implement company strategy and long‑term business plans
Lead cross‑functional initiatives to improve efficiency, technology adoption, and service delivery
Help build and refine systems, workflows, and tools to support growth
Support acquisitions, transitions, and integration of new properties or markets
People & Organizational Management
Lead, mentor, and develop senior management and operational teams.
Build a strong performance culture focused on accountability, collaboration, and continuous improvement
Ensure appropriate staffing, succession planning, and leadership development
Financial & Resource Management
Collaborate with the CFO on budgeting, forecasting, and resource allocation
Ensure operational activities align with financial targets and cost controls
Improve operational margins through efficiency and optimization initiatives
Governance, Risk & Compliance
Ensure compliance with applicable laws, regulations, insurance, and internal policies
Address risks or issues quickly and proactively
Maintain organized and audit-ready operations
Customer & Stakeholder Focus
Ensure exceptional service delivery and customer experience across operations
Act as a senior representative of the organization with partners, vendors, and stakeholders
Support negotiations and service quality oversight
Qualifications
Bachelor’s degree or equivalent practical experience
5 - 8+ years of experience in property management
Experience with affordable housing programs and development preferred
Experience working in a smaller or fast-growing company environment preferred
Proven ability to manage multiple priorities and wear multiple hats
Potential travel required
Skills & Competencies
Exceptional leadership, communication, and interpersonal skills
Strategic thinker with strong execution and problem‑solving abilities
Data‑driven decision‑maker
Change management expertise and ability to lead through growth or transformation
High integrity, sound judgment, and strong organizational awareness
Benefits
Cambridge Real Estate Services offers competitive wages, incentive bonuses, medical with an annual HSA employer-contribution to employees’ accounts of $4,400, dental, vision, and life insurance, long-term disability insurance, paid time off, paid holidays, floating holidays, tuition reimbursement, company events, 401k plan with a 100% match up to a 10% contribution. Benefits vary by position and hours worked.
Requirements
Applicants offered positions will be required to complete:
Pre-employment background screening
Drug Screening
About Us
Cambridge Real Estate Services manages multi-family housing developments in the Western US including affordable housing, conventional communities, and historic properties. Staffed by dedicated and responsive property management and maintenance professionals, we strive to exceed expectations.
EEO Policy
Cambridge Real Estate Services affirms and actively promotes the right of all individuals to equal opportunity in employment without regard to any protected basis, including race, color, sex, national origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression or any other status protected by law.
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Vacancy posted more than 2 months ago

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