Head of Operations, East

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key responsibilities The Head of Operations, East is the key partner and leverage point for the Regional President, serving as their “second in command” and proxy to drive initiatives in the region with Broker Leads, Corporate Functions and other teams as required. General Develop and drive adoption of consistent protocols and processes, both region-specific and national (e.g., RAO usage) Ensures successful implementation of end-to-end business processes within the US. Work with Americas COO to improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards Tracking and reporting on regional priorities, translated into actionable operating plans with clear owners. Implementing improvement plans for underperformance within region Executes across key transformation initiatives at the enterprise and Leasing Advisory level; contributing to project teams and ensuring accountability and follow through at the local level Chief of Staff for US Regional Leadership - setting agendas and following up with minutes and ensuring action items are followed through, providing leverage to Regional Leaders First responder’ and triage for operational issues that emerge in the Region Ensure all local offices have regular (monthly, quarterly) reviews of key data points (e.g., deficits, RPP, ratios, expenses, aging AR, rebates, underperformers, etc.) Ensure in-region connectivity and accountability (e.g., Regional Broker Lead calls, Town Halls, etc.) Manage operations personnel in region Member of Region’s Executive Council, where applicable Member of National Operating EC Attend BLC calls and meetings Attend Elevate (and similar programming events) as key stakeholder and leader Strategy Translate national and regional strategic vision into operational reality in region Lead/oversight of annual strategic planning process for all offices in region Provide insight on future goals and oversee execution Identify key themes from local strat plans and broker business planning (and similar exercises) for regional action Help prioritize strategic initiatives in region Serve as connection point for regional feedback to national leadership Finance (in partnership with Finance) Create / approve regional budgets - full P&L responsibility alongside Regional President Partner with local operations and leadership on financial plans and goals; review anomalies / exceptions Advise on allocation and use of holdback accounts, top-offs, etc. Validate Top Achiever lists Monthly/quarterly AR review to help with cash collection People (in partnership with HR) Partner with Regional Presidents on strategic recruits and retentions (and track these) Negotiate and/or review employment agreements as required Act as main POC for Legal, ER & HR Maintain connectivity with Line Leads and Line Ops Leads regionally Oversee title policy and promotion process Ensure annual performance review processes are followed consistently Support people management decisions in region Identify future leaders and grow high-value talent Oversee all off-boarding and broker separation agreements Provide guidance on plans to improve local culture scores as needed Provide and approve local/national award recommendations and selections (e.g., LCAB, COE, etc.) Organize / oversee culture-building events as appropriate (e.g., Top Gun celebrations) Data & AI Support data and AI initiatives in region as required by national strategy (e.g., AI innovation pods, LeasingOS adoption, data-entry processes, etc.) Serve as connection point for regional / local feedback to national leadership regarding technology, data and AI needs, use cases, etc. Reporting Reports to the Regional President with a dotted line to the COO, AMR Leasing This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:1.00 – 1.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –New York, NY, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Washington, DC; New York, NYType: Full time