Analyst II

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs.


The California Department of Social Services (CDSS), Community Care Licensing Division (CCLD), Centralized Complaint & Information Bureau (CCIB) is currently accepting applications for one Limited-Term Analyst II. Are you looking for challenging and meaningful work? Are you a highly motivated person that values a positive and empowering work environment? If so, join us!


The Analyst II performs complex technical analytical work related to complaint intake and other contacts regarding Home Care Organizations and Community Care Licensing facilities that provide care and supervision to children, adults, and seniors who reside or spend a portion of their time in out-of-home care facilities. The Analyst II will be the subject matter expert and will perform duties at the highest skill level. The CCIB Analyst II will act as a lead and assist with mentoring and training new staff.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.


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You will find additional information about the job in the Duty Statement .

Working Conditions
Position may be located in any of the following offices within CCLD: Chico, El Segundo, Fresno, Santa Barbara (Goleta), Monterey Park, Sacramento, Oakland, Orange, Palmdale, Riverside, Santa Rosa, San Bruno, San Jose, San Diego, or Woodland Hills. The work location will be chosen during the appoint stage.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required .


Please note: Regular commute is not compensable.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-527280


Position #(s):
800-814-5393-955

Working Title:
Analyst II


Classification:
ANALYST II $6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
United States


Telework:
Hybrid


Job Type:
12 Month Limited Term - Full Time


Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

It is the mission of the Community Care Licensing Division to promote the health, safety, and quality of life of each person in Community Care through the administration of an effective collaborative regulatory enforcement system.

CDSS Guiding Principles


Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.


Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.


Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.


Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.


Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.


Special Requirements
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.


Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Instructions: Please respond to each question below by listing the question exactly as provided, followed by your response directly underneath it. Please ensure your Statement of Qualifications (SOQ) is formatted using a 12-point font and does not exceed two pages in length. Do not submit a resume or cover sheet in lieu of the SOQ. Applications received without an SOQ or those that do not answer the questions below will not be considered.


1. What three skills do you possess that you feel will make you successful in this position? Please explain why.
2. What experience do you have in providing excellent customer service in a contact center or other field? Please include examples of difficult situations that you've resolved using customer service skills.
3. Please detail your experience related to researching and analyzing information, policies, laws, and regulations. How have you applied this knowledge in a professional environment?
4. What interests you in working with the Centralized Complaint and Information Bureau?

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/14/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58


Sacramento , CA 94244-2430


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58


Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


*Knowledge of Title 22 Regulations, the CA Health and Safety Code and Interim Licensing Standards
*Excellent communication (oral and written) and interpersonal skills
*Excellent organizational and time management skills
*Willingness and ability to accept responsibility and meet deadlines
*Proficient with Microsoft software including Word, Excel, Outlook, and PowerPoint
*Proficient with virtual tools such as Microsoft Teams, Zoom, and WebEx
*The ability to maintain composure during high stress situations
*Excellent customer service skills
*Excellent analytical skills
*Knowledge of contact center operations


Benefits
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.


TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.


Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Andre Yagen
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Personal Leave Program (PLP) 2025


Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.


Examination Information


Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.

To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: View email address on click.appcast.io .


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.