Customer Engagement Operations Manager
VirtualVocations
To support customer retention and growth, the full-time Customer Engagement Operations Manager will oversee the administration of Planhat, design customer health metrics, and develop data-driven strategies while working remotely in a hybrid model. Key responsibilities Serve as the primary administrator for Planhat, managing configuration, data hygiene, and user optimization Design and evolve customer engagement data infrastructure, including success metrics and executive dashboards Lead the development of customer health scores and frameworks for churn risk identification and escalation management Required qualifications 5+ years in Customer Success Operations, Revenue Operations, or a related field, preferably in B2B SaaS Proven experience managing a Customer Success platform like Planhat at an administrative level Strong analytical skills with the ability to translate data into actionable insights and strategies Experience supporting Customer Success teams in financial services, fintech, or enterprise SaaS Excellent communication skills, capable of presenting data-driven recommendations to leadership
Vacancy posted 6 hours ago
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