Senior IT Epic Implementation Project Manager

Role Description

The Senior IT Epic Implementation Project Manager leads end-to-end Epic software implementations for new and transitioning clients, serving as the primary delivery owner for complex, multi-module Epic deployments. This role commands both the technical rigor of Epic implementations and the executive presence required to navigate large, cross-functional client environments.

This role is focused on Epic implementation delivery and owns the Epic workstream within broader client integration programs. It partners closely with:

• Epic Services
• Readiness
• Technology
• Operations
• Partnership Success
• Enterprise Project Management (EPM)

A core accountability is ensuring the Ensemble Epic Standard Operating Model (SOM) is fully implemented and validated prior to transition to optimization and support.

This position requires specialized Epic & RCM knowledge, comfort managing executive-level client relationships, and the ability to drive delivery across highly matrixed, fast-moving environments.

Key Responsibilities

• Lead full lifecycle Epic implementations from initiation through go-live and post-live stabilization, managing implementations of significant scope (multi-module, multi-site, or concurrent deployments).
• Serve as the primary implementation delivery owner and accountable point of contact for client-facing project execution, partnering closely with Epic Services Readiness and Technical resources.
• Develop and manage detailed project plans encompassing Epic build, application, integrated, and charge testing, user acceptance testing, data conversion, end-user training, cutover planning, and go-live execution.
• Manage client expectations and delivery commitments across executive, operational, and technical stakeholder audiences.
• Ensure all Epic implementations align to and fully satisfy Epic Standard Operating Model (SOM) requirements.
• Own formal SOM completeness validation as a defined exit criterion from implementation to optimization and support.
• Identify and drive resolution of SOM gaps in partnership with Product and Operations teams prior to transition.
• Coordinate delivery across Epic Services, Technology, Readiness, Operations, and Product teams, operating effectively in complex matrixed environments.
• Partner with Partnership Success to align client communication strategies, manage escalations, and protect client relationships during critical delivery phases.
• Facilitate executive-level steering committee meetings and present implementation status, risks, and milestone updates to senior leadership.
• Proactively identify, assess, and manage risks, issues, dependencies, and scope changes across the full implementation lifecycle.
• Maintain comprehensive RAID logs; escalate critical issues with recommended resolution paths.
• Manage change control processes to protect scope integrity while maintaining client confidence and timeline commitments.
• Execute implementations in accordance with Epic PMO standards, methodologies, and governance frameworks.
• Actively contribute to the development and refinement of implementation playbooks, templates, cutover runbooks, and best-practice documentation.
• Mentor and provide guidance to junior project managers and implementation coordinators as needed.
• Serve as a subject matter resource for Epic implementation best practices across the EPMO.

Qualifications

• Bachelor's degree required.
• 7–10+ years of hands-on Epic implementation project management experience, with at least 3–5 years in a senior or lead PM capacity.
• Deep Epic revenue cycle implementation expertise, including demonstrated experience with modules such as HB, PB, Resolute, Prelude, or related financial/clinical workflows.
• Proven track record managing complex, multi-module or multi-site Epic implementations from initiation through go-live and stabilization.
• Experience managing cross-functional delivery across both technical and operational stakeholder groups.
• Strong executive communication and presentation skills; ability to lead steering committee discussions and manage escalations effectively.
• Demonstrated ability to manage scope, schedule, and budget on implementations with significant organizational impact.
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, including exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Preferred Qualifications

• Active Epic certification(s) in relevant modules (Revenue Cycle, Ambulatory, Inpatient, or comparable).
• PMP, PgMP, or equivalent project management certification.
• Experience operating within enterprise integration or health system transition environments.
• Prior experience contributing to or developing PMO standards, playbooks, or governance frameworks.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement