Analyst II

Job Title

With direction provided by a Supervisor I in the Consumer Services Bureau, Claims Evaluation Section, the incumbent performs complex analytical duties, acts as a lead on projects, and provides consultative services related to the Unclaimed Property Program. The incumbent also prepares complex information used in the development, implementation, and monitoring of program operations, as well as assists staff in analyzing and evaluating the most complex claims for unclaimed property and estates submitted to the Bureau. Unclaimed property includes cash, securities, and safe deposit box contents. This is the full journey level analyst.

Duties Performed:

• Analyze and evaluate independently the most complex claims referred by Analyst Is and Management. Perform detailed research as needed to evaluate and interpret complex documents including, but not limited to, Wills, Trusts, Tables of Heirship, Final Decrees of Distribution, and Letters of Administration/Testamentary submitted by executors, trustees, attorneys, heir finders, and/or the heirs of deceased owners submitted with the claim package as evidence in proving entitlement to unclaimed property. Ensure appropriate distribution of property can be made to claimants and approve or deny claims for payment following all applicable laws and rules governing the program and utilization of policies, procedures, and processes related to the detection and prevention of fraudulent claims as well as the applicable probate code. Act as a subject matter expert.
• Analyze and interpret complex documents such as Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, Letters of Authorization, Indemnification Letters, and Declarations of Loss which require an understanding and knowledge of Corporate Actions such as Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships to determine entitlement to unclaimed property.
• Review claims identified as needing additional information and/or evidence, provide feedback, communicate deficiencies, make recommendations, and provide training to staff on an as-needed basis in a lead capacity. Research and develop unclaimed property processing procedures and identify potential updates and make recommendations to management. Assist in the development and continuous improvement of curriculum and materials used to train staff on the evaluation of complex claims. Act as a liaison to the Claims Support Unit (CSU) in the research and training of new or revised claim processing policies and procedures related to the detection and prevention of fraudulent claims.
• Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies. Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems. Manage associated timeframes for contacts and responses in accordance with established policies and procedures.
• Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau. Function as a program expert for the Bureau, working closely with management and staff from other units, in matters relating to claims submitted to the Bureau. Represent the Bureau while on teams and in work groups that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
• Resolve claimant issues elevated by unit staff. Resolve issues involving Duplicate Payments, Redeposits, Replacement Payments, and resolve corrections identified during the Quality Assurance Review (QAR) process. Provide inventory, time, and production data to management as requested.
• Process other property and claim types as needed. Assist claimants with their claims at the public counter.

You will find additional information about the job in the Duty Statement.