ACH Payment Operations Specialist

Role Description

As an experienced specialist at Golden 1 Credit Union, your contribution will be crucial in advancing the organization’s vision, mission, and strategic objectives. This role requires advanced knowledge of ACH operations, cross-training in multiple workflows, proven experience covering vacancies, and a deep understanding of the complexities of related processes. This position’s primary responsibilities will include:

• Prioritizing tasks and overseeing departmental queues and workflows.
• Creating and sending outgoing ACH files and internal money movement.
• Manually returning ACH entries and processing reversals.
• Completing timely reconciliation of general ledgers.
• Safeguarding the credit union's best interests and ensuring prudent financial practices.
• Creating, reviewing, and updating procedural documents.
• Answering procedural questions from department and frontline staff with professionalism.
• Maintaining service levels and researching audit quality control errors.
• Cross-training new and existing staff.
• Providing phone coverage for incoming calls and resolving member inquiries.
• Collaborating with cross-functional teams.

Qualifications

• Minimum of a high school curriculum or equivalent; a bachelor's degree in finance, accounting, business administration, or a related field is preferred.
• 1+ years’ experience with cash management or financial background preferred, or 2+ years’ experience in customer service, or 2+ years’ prior experience in a financial or operational role with relevant expertise is highly preferred.
• Meticulous attention to detail and precision in managing financial transactions.
• Proven problem-solving skills.
• Strong communication skills to interact with internal/external business partners and financial institutions.
• Skilled in multi-tasking and time management, with the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and in a team-oriented environment.
• Excellent organizational abilities.
• Skilled oral and written communication, with strong interpersonal abilities.
• Advanced proficiency in computer skills and extensive experience with various software applications.

Requirements

• Strong and proven critical thinking skills to analyze situations, identify issues, and implement effective solutions.
• Strong oral and written communication skills required to prepare reports and collaborate through the organization.
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.
• Prolonged sitting throughout the workday with occasional mobility required.
• Strong hand-eye coordination is essential for accurately reading, posting, and settling complex general ledger accounts.
• Extensive PC data entry and processing throughout the workday.
• This role occasionally requires bending, stooping, and lifting items like reports, printer paper, and supplies weighing up to thirty pounds without assistance.

Company Description