Key Accounts Specialist

Job Description

About Us

\n

At Bucket Listers, we're all about unleashing life’s full potential and having a blast along the way! Our goal is to encourage people to make lasting memories, forge new connections, and embark on new adventures through our platform of curated experiences. Our vibrant community of explorers relies on us to help them find the coolest events and experiences any day of the week.

\n

We're on a mission to make magic happen, and we're searching for enthusiastic individuals to join our incredible team. We're not just dreamers; we're seasoned explorers ourselves, and we can't wait to share our infectious positivity and limitless inspiration with the world.

\n

\n

The Opportunity

\n

Bucket Listers is looking for a Key Accounts Specialist to own and grow partnerships secured by our East Coast Business Development team. This role is part of our Partner Success team and owns the full partner lifecycle after Closed/Won, from onboarding and execution through renewal and growth. The Key Accounts Specialist ensures partners receive what they were promised, builds strong long-term relationships, and identifies opportunities to expand partnerships through renewals, paid media, and additional Bucket Listers offerings.

\n

\n

Based in New York City, this person will serve as a consistent point of continuity across BD, Marketing, Paid Media, Content, Operations, and other internal teams. This is a hybrid role with an expectation of working onsite from our SoHo office three days per week, enabling close collaboration with the NYC-based team.

\n

\n

The ideal candidate has experience in partner or account management and a track record of retaining and growing accounts. They are proactive, commercially minded, highly organized, and constantly looking for ways to create additional value for both Bucket Listers and our partners.

\n

\n

What You’ll Do:

\n

\n

\n
• Own assigned partnerships following Closed/Won by the East Coast Business Development team, serving as the primary partner contact and ensuring a seamless transition from onboarding through execution and renewal.
\n
• Lead partner onboarding and kickoff, aligning scope, timelines, and deliverables with Ticketing Operations and internal teams.
\n
• Identify and resolve risks early, escalating where needed to protect the partner relationship.
\n
• Partner with BD on handoffs and on opportunities that fall outside existing scope.
\n
• Maintain accurate account records and renewal timelines in HubSpot.
\n
• Support select live events and activations onsite, helping deliver a strong partner experience from planning through execution.
\n

\n

\n

Within your first 3 months, you will:

\n

\n

\n
• Learn the ins and outs of our business - including the difference between marketplace partners and flat-fee partnerships, and how deals are tracked in HubSpot.
\n
• Get to know your teammates in your region, plus your Business Development, Customer Care, Ticketing, Content, and Growth Marketing counterparts.
\n
• Get up to speed on the Partner Resource Hub and our standard communication templates.
\n
• Introduce yourself to your roster of partners and make a positive first impression!
\n
• Attend team events and see what a live partnership looks like.
\n

\n

\n

Within 6 months, you will:

\n

\n

\n
• Serve as the primary point of contact for your partners - answering all questions, queries, and concerns in a timely and professional manner.
\n
• Be the internal go-to contact for your region’s partners - nothing gets by you!
\n
• Onboard new partners, collect event-specific information and content from partners to ensure new deals are created in a timely manner.
\n
• Work closely with our Business Development team to identify renewal opportunities.
\n
• Collaborate with the Content team to ensure partners’ programs and events are promoted.
\n
• Increase your knowledge of the New York market as it relates to Bucket Listers partnerships/audience
\n

\n

\n

Within the first year, you will:

\n

\n

\n
• Strengthen and grow partnerships within your region, resulting in a high partner renewal and satisfaction rate.
\n
• Identify opportunities that we can provide additional value for our partners (via more frequent partnership opportunities and/or higher value partnerships).
\n
• Contribute to ongoing improvements to our partner-facing tools and internal processes, helping the team move from reactive to proactive partner management.
\n

\n

\n

Qualifications

\n

\n

\n
• 2–3+ years of experience in partner success, account management, client services, or a related field. Business development, sales, experiential marketing, or events experience is a plus.
\n
• Strong partner-facing communication skills and confidence in building and maintaining relationships.
\n
• Commercial awareness: understand how partner success drives renewals and expansion, and spot opportunities worth raising to BD.
\n
• Exceptional organization and follow-through, with the ability to manage multiple active partnerships and coordinate effectively across teams.
\n
• Proactive problem solver who identifies issues, opportunities, and next steps without waiting to be asked.
\n
• Comfortable operating in a fast-moving environment where priorities can shift quickly.
\n
• NYC-based and able to work onsite from our SoHo office three days per week.
\n
• Willingness to occasionally support live events onsite and travel as needed.
\n

\n

\n

We’re in the business of fun, and we are excited to collaborate with people who will add value to our mission and culture.

\n

\n

Bucket Listers is an equal opportunity employer, and we are committed to building a diverse and inclusive team.