Insurance Service Representative

We are seeking a highly organized and detail-oriented Service Representative to join our dynamic team. This is an excellent temporary-to-permanent opportunity for an individual who thrives in a structured environment and is committed to meeting quality and productivity standards. Salary: $19.5 - $20 per hour Shift: First, Work hours: 8 AM - 5 PM, Education: High School Responsibilities Certificate of Insurance (COI) Processing: Completing a large volume of Certificate of Insurance requests. Documentation Management: Indexing documentation from multiple customer service Outlook mailboxes. Outbound Communication: Making proactive outbound calls for New Business, Renewal, and Customer Satisfaction follow-ups. Support Tasks: Handling occasional First Party Collections calls/emails, Returned Mail requests, and managing incoming Voice emails. Inbound Support: Managing very few incoming calls, typically related to rush certificate requests. Schedule & Adherence Requirements Structured Scheduling: Due to the need to cover all incoming calls and email volumes, shift scheduling is highly structured. Shift Bid Process: Work hours are determined by a seniority-based shift bid process. Shifts may be scheduled until 7:00 PM EST . Qualifications Attention to detail and organizational skills. Excellent communication skills for professional outbound calls and email correspondence. Ability to thrive in a structured, goal-oriented work environment. Prior experience in a high-volume processing or call center environment is a plus. Skills Follow-up Active Listening Basic Computer Skills Customer Service Basic Software Skills Experience & Education Years of experience: 2 years Experience level: Entry Level Education: High School Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Randstad USA