Implementation Project Manager

Role Description

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial’s clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout. As Cordial continues to expand its agentic AI and cross-channel intelligence features, the Implementation PM plays a critical role in ensuring clients are set up to take full advantage of what the platform can do from day one. This role also embraces AI in how it operates — using intelligent tools to run a more efficient, scalable implementation practice.

You Will

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally with the Product team to improve client adoption across our entire platform.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.
• Champion AI adoption from the start, helping clients understand and activate Cordial’s AI-powered capabilities during onboarding.
• Use AI tools to work smarter, leveraging AI-powered tools to streamline project tracking, documentation, status reporting, and communication.

Qualifications

• You hold a Bachelor's degree or equivalent.
• You have a minimum of 5 years of experience in project management in a professional services environment.
• You have a track record of driving meaningful, successful implementations and managing client projects.
• You are eager to be an expert in Cordial’s technology.
• You have a strong understanding of how to plan, communicate, and ensure tasks are completed.
• You have the ability to handle difficult or unexpected issues while remaining calm.
• You are confident working with senior-level marketers, IT/systems integrators, and marketing technology partners.
• You can manage multiple open projects with varying degrees of complexity and business priority.
• You have an uncanny ability to collaborate with internal teams.
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• You embody Cordial’s values.

Requirements

• Experience with RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI.
• Curiosity about AI and its implications for marketing technology.
• Ability to identify risks earlier and use AI tools for efficiency.

Benefits

• $100,000.00 - $120,000.00 annually, adjusted based on experience and location.
• Equity and bonus as part of the compensation package.
• Robust benefits plan (medical/dental/vision/life).
• 401k match.
• Flexible time off.
• Monthly wellness and cell phone stipends.
• Childcare support.
• Continued education yearly reimbursements.
• Commitment to maintaining a healthy work/life balance and a respectful culture.