Business Development Manager

Hendrick Honda (South Blvd) Location: 8901 South Boulevard, Charlotte, North Carolina 28273 Summary Responsible for leading the Business Development Center. The Business Development Center Manager is responsible for operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ensure customer satisfaction and procure new business for the center in sales and/or service. Supervisory Responsibilities This job has direct supervisory responsibilities. Essential Duties and Responsibilities Oversees training and supervision of Business Development Representatives. Works closely with upper management and Human Resource in hiring and discipline decisions. Works closely with department managers to ensure customer satisfaction Sets productivity goals for Business Development Representatives Develops spiff programs for Business Development Representatives Ensures delivery of excellent customer service to customers Maintains effective employee relations Attends weekly manager meeting Oversees the follow up with "shoppers" through telephone, mailings and electronic media prior to purchase Oversees the follow up with customers through telephone, mailings and electronic media after purchase Oversees the follow up with customers through telephone and mailings after service Ensures responses to incoming e-mails by customers via electronic media Oversees preparation of customer follow-up letters Maintains the dealership website and social media page Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience Accounting Automotive Business Human Resources Information Technology Desired Work Experience up to 3 years 3-5 years 5+ years Education/Experience Previous Customer Service and/or Business Development experience. Management or supervisory experience preferred. Strong interpersonal skills and persuasive selling skills. Working knowledge of automotive sales industry. Delivers superior customer satisfaction by resolving complex customer concerns. Certificates and Licenses Valid Driver's License Automobile Salesperson License Computer Skills Advanced knowledge of Microsoft Office products. Advanced ability and knowledge of Dealership Management System and additional software programs to support operations. Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions. Core Values Servant Leadership – Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect – Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity – Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm – Every day we recommit ourselves to the customer experience, and we are empowered to exceed #J-18808-Ljbffr