Office Manager

Office Manager

The Office Manager owns our NY hub end-to-end — both the on-the-ground experience and the systems that make it run. NY is our second-largest and fastest-growing hub, where we hold the master lease and are actively growing into the space. You open and reset the office first thing every morning and are the local face through the day — and you build the tooling, standards, and vendor programs that keep it running consistently as we scale. This is a hands-on role for a builder who takes pride in a flawless space and in the systems behind it.

Location: This role is based on-site in our New York office, five days per week.

Own the space & the craft bar

• Open and reset the space first thing every morning — before people arrive, the office is clean, stocked, and ready
• Keep the space super organized, neat, tidy, clean, and stocked at all times; it should always be on point and represent the quality of the company
• Run a regular walkthrough punch list and stay on top of the details — wires tucked, chairs in, nothing out of place

Be the face of the office

• Present through business hours as front-of-house: greet guests, welcome and guide new hires and visitors, and be the go-to person on site
• Plan and run local in-office events, team moments, and any offsites hosted in NY

Run operations, vendors & budget

• Manage facilities, supplies, snacks, and equipment; own on-site vendor relationships (cleaning, food, maintenance); serve as primary local contact for building management and repairs — including surfacing buildout/warranty issues to the Lead
• Rationalize and manage vendor programs — move us off ad-hoc ordering to contracted, consistent programs
• Own budget tracking for the office; help track cost-per-seat and utilization; partner with Finance

Build the systems & standards

• Own the workplace ticket queue in Console for your office and help build the shared SLA framework and resolution metrics
• Deploy and own the workplace tech stack — desk booking, room scheduling, visitor management, mailroom/deliveries — partnering with IT on networking
• Build and maintain SOPs, playbooks, and trackers; partner with the SF OM on shared standards across sites
• Own space planning and moves for your office as the hub grows — communicated early and low-drama
• Run life-safety for the site (emergency action plan, evacuation, first aid/AED, drills) as part of the company-wide program
• Use AI to automate the manual work — tickets, vendor comms, inventory, invoice/billing reconciliation

What You'll Bring

Hard Skills

• 4–6 years in office/workplace management, facilities, or workplace operations in high-growth tech
• Exceptionally organized, documentation-first, and project-management-driven — plans, budgets, and status always visible and current
• Experience owning workplace systems (ticketing, desk/room booking, visitor management) and vendor programs
• Demonstrated AI fluency — you already use tools like Claude to increase your leverage and reach for automation instinctively

Soft Skills

• Hospitality / concierge mindset — you treat colleagues and guests as customers (hotel or premium-hospitality background a plus)
• Maximum agency & ownership — you treat the office as your own; you fix things before they're reported and build the systems no one's asked for yet
• High craft — you take pride in a spotless, on-point space and clean systems behind it
• Reliability — committed to a consistent, on-site, 5-day presence
• Run to the roar — calm and proactive when something breaks

Nice to Have

• Hospitality background (hotels, premium service)
• Experience supporting office moves or buildouts
• Experience with LangChain, LangGraph, LangSmith, or comparable tools

Annual salary range: $90,000 - $110,000

Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.