Medical Office Manager

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including RMA of New York —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Medical Office Manager to join our team at RMA of New York in Eastside, New York City.

• Schedule: Monday through Friday, from 7:00 AM to 3:30 PM Eastern Time
• Compensation: $80,000 per year (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Medical Office Manager will:

• Duties will include the following; other duties may be assigned to meet business needs
• This position is responsible for providing management and direction for their site in all areas of local operations including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity of the assigned site, and facility appearance and maintenance.
• Supervises and redirects assigned staff as needed to improve operational efficiencies and service delivery.
• Responsible for coordinating the training and orientation of new staff; and training existing staff on new or revised program policies and procedures.
• Maintains a high standard of staff performance by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Helps to set goals for assigned staff and motivates staff to accomplish the goals. Serves as a support and a resource to all.
• Fosters quality patient services and clinical operations by communicating with staff and physicians, enforcing practice operational and human resource policies and procedures.
• Serves as a resource for questions and issues related to a range of operational issues including but not limited to patient scheduling, staff schedules, patient billing, insurance coverage, office and medical supplies and equipment, practice administrative procedures and policy, compliance with federal, local and state agencies, budgetary issues, patient complaints, staff issues, etc.
• Complies with HIPAA standards & regulations and ensure office staff are in compliance and trained appropriately.
• Assists in the development of the annual budget for assigned location.
• Acts as liaison between the Practice and all vendors and service contractors providing goods or services at the assigned site.
• Works closely with Regional Executive Director of Operations/ Director of Operations to ensure location operations remain within budget.
• Ensures financial policies and procedures are closely followed and timelines adhered to

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Associate's degree in business administration or other relevant field required, Bachelors’ degree preferred. Additional years of relevant experience beyond that required may be substituted for higher education.
• Clinical related degree and/or applicable work experience preferred.
• Minimum 3 years’ experience in healthcare industry required.
• Prior Supervisory/Management experience; demonstrated leadership qualities & activities required.
• Financial background & prior experience such as a background with developing and maintaining budgets and general accounting preferred.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Clear and effective communication skills.
• Proficiency in a variety of computer software applications in word processing, database, and presentation software (MSWord, Excel, PowerPoint).
• Self-starter that adapts well to change in a fast-paced, dynamic environment
• Ability to work as part of a multi-disciplinary team and promote team building is required.
• Verbal and written abilities to communicate accurately and concisely required.
• Excellent interpersonal skills and ability to build and maintain effective working relationships required.
• Demonstrated expertise in continuous quality improvement, customer service, and team building.
• Ability to resolve conflicts in a timely and professional manner required.

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.