Desktop Support Specialist

Apex Systems is hiring for a PC Refresh/Associate Workstation position for a large Healthcare client. Location: Honolulu, Hawaii (On-site). Role Overview This position involves supporting a robust Microsoft-based network environment. The role focuses on providing desktop and networking support, managing PC hardware and software, and ensuring the smooth operation of computing assets for clients. The successful candidate will work under the guidance of IT representatives to execute deployment plans and provide technical assistance. Key Responsibilities Support a network environment running Windows10/11 and Microsoft Office365. Install, maintain, and troubleshoot PC hardware, software, and computer peripherals. Receive, move, and stage computing assets for build and imaging activities. Execute equipment replacement and update the asset management system to reflect work performed. Perform data transfer and recovery, and resolve basic network communication problems. Prepare computers for deployment by scanning existing assets for applications and settings. Interview clients to identify special considerations and settings for pre-deployment discovery. Manage incoming and outgoing assets and prepare them for disposition. Collaborate with teammates to identify process improvements and assist other technicians as needed. Required Qualifications Experience: Entry-level experience with PC support, including installation, deployment, and hardware troubleshooting and repair. HSD/GED. VALID driver’s license. Technical Skills: Basic knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, Access). Familiarity with Windows10/11, Microsoft Office365, MS Teams, Active Directory, DHCP, DNS, and Group Policy. Well-versed in installing Windows operating systems, software, and applications. Basic understanding of profile management and data transfer. Preferred Qualifications Experience with Mac systems is a plus. Work Environment This is an on-site position requiring 100% travel within an average distance of 20 miles. The role requires lifting an average of 20 lbs and a maximum of 50 lbs with assistance. The technician will transport equipment in a personal vehicle. Everforth Apex Benefits Overview Medical. Dental. Vision. Life. Disability. Other insurance plans that offer an optional layer of financial protection. ESPP (employee stock purchase program). 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. HSA (Health Savings Account on the HDHP plan). SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions. Corporate discount savings program. Other discounts. On-demand training program. Certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure. Certification discounts and other perks to associations that include CompTIA and IIBA. Dedicated customer service team. Certified Career Coach. Full list of benefits, programs, support teams and resources within our ‘Welcome Packet’. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems. #J-18808-Ljbffr