Emergency Client Service Coordinator

Emergency Client Service Coordinator

Partner Veterinary is looking for an Emergency Client Service Coordinator to join our Frederick, MD team!

Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families.

Do you want to grow and advance your skills? Partner Veterinary has you covered!

• We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture.

To set you up for success,

• We gift you a wellness week of PTO after 90 days of employment. This includes 30-40 hours of initial PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax after you begin your new position with us.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients and team with an "I can help" approach.

The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community. Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Team member benefits and perks:

Benefits:

• Paid wellness week off after 90 days of employment
• 3 weeks paid vacation, prorated your first year
• Shift differential for overnight and weekend shifts
• Annual uniform allowance
• Contribution to health insurance
• 401K
• Vision and Dental Coverage
• Short Term Disability Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level
• Scribes document exams and facilitate discharging appointments
• Onsite MRI, CT, and more bells and whistles

Requirements:

• Ability to work night shift
• Minimum 2 years' ER/urgent/specialty care veterinary client service experience, preferred
• Understanding of veterinary workflows, procedures, and medical terminology
• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
• A curious and motivated energy
• Interest in collaborating with the teams across the Partner network

Our core values:

• Reimagine
• Empower
• Community Care

Our mission statement is our commitment to our team:

Partner Veterinary's mission is to provide the best workplace for veterinary talent so that we are the provider of choice for expert and compassionate emergency and specialty veterinary care in our communities.

Stafford Brooks Consulting