Senior Enterprise Customer Success & Account Manager

Transform customer satisfaction into success! As a Customer Support & Account Manager, you will serve as the primary point of contact for customers enrolled in the Account Management program. You will be responsible for identifying and leveraging company-wide resources to address customer satisfaction, growth, or renewal risks and opportunities in your portfolio. We are seeking applicants with strong relationship-building skills, exceptional communication abilities, and a customer-centric mindset. What you will be doing Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success. Serve as the customer’s advocate, ensuring high-priority issues and business needs are communicated to and addressed by the proper internal teams. Anticipate customer requirements and possible challenges, focusing on customer success within the assigned portfolio. Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations. Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases. Monitor and facilitate customer adoption of product solution features and functionality. Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery. Recommend specific solutions to achieve a customer's desired results. What you will likely bring 8+ years of applicable experience and demonstrated success/knowledge. 4+ years of specialized/industry experience. Bachelor’s degree (or equivalent experience). Ability to build strong internal and external relationships. Customer-centric skills. Exceptional listening skills and excellent verbal and written communication skills. Ability to work independently and collaborate effectively across functions. Ability to learn and apply strong product knowledge. What could set you apart Eclipse Product Knowledge. Knowledge of Microsoft SQL, ERP applications or analytical tools. Knowledge of financial, manufacturing, retail or distribution business processes. SaaS or e-Commerce experience. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Salary Range Minimum: $94,000 USD Maximum: $151,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. #J-18808-Ljbffr Kickstart Seed Fund