General Manager | High-Growth Concept | Boston

Job Description

Job Description

Position: General Manager

Salary: $80,000-$85,000 annual salary paid weekly

Bonus Program: You are eligible to participate in the company bonus program. Full bonus potential $20,000.

○ The role is eligible for the following yearly bonus thresholds calculated on 12/31 of each year:

■ $5,000 - Google Reviews 4.8+, tracked monthly

■ $5,000 - Food Cost under 21%, for the year (P&L)

■ $5,000 - Labor Cost under 21%, for the year (P&L)

■ $5,000 - Upon achieving $2,500,000 in net sales

Paid Time Off: 10 days (2 weeks) paid vacation.

Health Benefits: The company will contribute 50% of a base Mira Health Plan.

Core Values:

1. GREAT PEOPLE - People are the most important part of this business. From

our team, to our vendors, to our partners, everyone matters. Everyone respects

and nurtures a safe community. We are a team.

2. AMAZING FOOD - The goal of every dish, every bite, every sip, is to be

delicious. We are welcoming guests to dine with us, and we will always

guarantee amazing food and drinks.

3. SMILEABLE EXPERIENCES - Smiles will organically be created when great

people serve amazing food. Smiles are why we do what we do.

Role Overview

While keeping our values as the guiding principle, the GM will own and be accountable for everything that goes on within the 4-walls of the restaurant. At a high level they are responsible for the execution of systems and processes that ensure we serve delicious food and drinks, in a simple and consistent manner, with excellent guest service and a happy team.

● Oversee and manage all areas of the restaurant and make final decisions on

matters of importance to the guest experience.

● Manage shifts which include: daily decision making, scheduling, planning

while upholding standards, product quality and cleanliness.

● Maintain an accurate and up-to-date plan of restaurant staffing needs.

● Prepare schedules and ensure that the restaurant is staffed for all shifts.

● Able to handle the pressures of simultaneously coordinating a wide range of

activities and recommend appropriate solutions to problems.

● Adhere to company standards and service levels to increase sales and

minimize costs, including food, beverage, supply, utility and labor costs.

● Maintain the restaurant image, including restaurant cleanliness, proper

uniforms, appearance and atmospheric standards (good vibes only!).

● Keep leadership fully informed of all issues (i.e. problems,

unusual matters of significance and positive events) and take prompt

corrective action when necessary.

● Ensure a safe working and guest environment to reduce the risk of injury and

accidents.

● Estimate food and beverage costs for efficient provisioning and purchasing of

supplies.

● Help to cultivate the systems, structure, and tools to support growth.

● Has an entrepreneurial spirit! Bring ideas and a point of view to the table, not

just an ability to execute what we are told to do.

● Possess leadership skills- an ability to teach, coach and develop a large team,

understanding that their success is your success.

● Ensure positive guest service in all areas.

What Does Success Look Like For This Role?

Success means that guests are in a better/happier state than when we first interacted with them. Regardless of a dine-in experience, a takeout experience, or a

delivery experience, we strive to put a smile on our guests’ faces. Regardless of the team, the ingredients, and the conditions, consistent Smileable Experiences are what success looks like for this role. Accomplishing success is quite complex. Systems, policies, procedures, verifications, and culture, will help ensure our team can execute consistently.

What Qualifications Are Required For This Role?

● 3+ years of restaurant management experience

● Toast POS/ POS operating knowledge

● Expert in reservation systems

● Extensive experience in hiring and training

● Ownership mentality

● Legally able to work in the US

● Ability to work in an active role

We are an Equal Opportunity Employer.