Customer Service Representative

Job Description

Job Description

A well-established food manufacturing company in Vernon, CA is seeking a Customer Service Representative to join its onsite team. This opportunity is ideal for a detail-oriented customer support professional with experience in order processing, account support, manufacturing, distribution, or logistics.

This Customer Service Representative role offers the chance to join a stable organization with a long-standing history, a collaborative team culture, and a tenured workforce. The environment is fast-paced, team-oriented, and focused on accuracy, customer satisfaction, and cross-functional communication. Candidates who enjoy problem solving, coordinating with multiple departments, and helping improve processes will find this role especially rewarding.

The team values professionalism, reliability, initiative, and strong communication. You will work closely with internal partners across plant operations, transportation, warehouse, and sales to help ensure customer orders are processed accurately and delivered on time.

Key Responsibilities

- Accurately enter, review, and process customer orders while verifying pricing, product availability, shipping details, and customer requirements.
- Monitor order status, identify discrepancies or delays, and coordinate with internal teams to support timely delivery.
- Respond to customer inquiries by phone, email, and other channels with clear, professional, and solution-focused communication.
- Maintain accurate customer records, order notes, documentation, and communication logs in accordance with company processes.
- Partner with plant, transportation, warehouse, and sales teams to resolve inventory questions, delivery issues, and order concerns.
- Identify recurring issues, workflow gaps, and opportunities to support process improvements and future SOP development.

Compensation and Benefits

- Pay Range: $22.00 to $24.00 per hour.
- Schedule: Monday through Friday, 7:00am to 3:30pm or 7:30am to 4:00pm.
- Work Arrangement: 100% onsite in Vernon, CA.
- Employment Type: Temporary to hire
- Company highlights include stability, a long-standing history, a positive company culture, a tenured team, competitive compensation, and benefits.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.