Salesforce Technical Lead, Experience Cloud

Role Description

AssistRx is seeking a highly skilled Salesforce Technical Lead with deep Experience Cloud expertise to architect, design, and lead development of our external-facing portal solutions. This leader will guide technical strategy, mentor developers, and deliver scalable, secure, patient-focused Salesforce Experience Cloud implementations. This is a full-time, fully remote position within the United States, requiring daily collaboration during Eastern Standard Time hours.

• Lead development and architecture for Experience Cloud sites, ensuring secure, scalable, and high-performance solutions.
• Oversee portal configuration, external user access models, login flows, and Experience Cloud security settings.
• Guide the team on Apex, LWC, Flows, and integration best practices.
• Conduct code reviews and provide technical mentorship to mid-level and junior developers.
• Collaborate with Product, QA, Business Analysts, and Project Managers to translate business needs into technical designs.
• Troubleshoot and resolve production issues, performance bottlenecks, and configuration challenges.
• Participate in sprint planning, grooming, and review ceremonies.
• Stay updated with Salesforce releases and recommend enhancements.
• Ensure documentation of technical components, reusable patterns, and Experience Cloud configurations.

Qualifications

• 6+ years of hands-on Salesforce development experience with strong expertise in Experience Cloud (Community Cloud) solutions.
• 2+ years in a technical leadership or senior engineering role.
• Proven experience designing and implementing Salesforce Experience Cloud portals.

Requirements

• Required: Salesforce Platform Developer I
• Preferred: Platform Developer II, Experience Cloud Consultant
• Additional architect-level certifications are a plus.

Technical Expertise

• Experience Cloud (Critical)
• Strong Experience Cloud expertise, including portal configuration, external user access, guest user security, and login flows.
• Skilled in building high-performance portal components using LWC, Apex, and declarative tools.
• Salesforce Development
• Proficient in Apex, LWC, Visualforce, SOQL/SOSL, Flows, and asynchronous processing.
• Solid understanding of data modeling, governor limits, and large-volume performance considerations.
• Integration & DevOps:
• Experience with REST/SOAP integrations, middleware, Git, SFDX, CI/CD pipelines, and tools like Gearset.
• Security & Governance:
• Strong knowledge of Salesforce security model, permission sets, sharing rules, and data governance best practices.

Leadership & Communication

• Ability to lead and mentor mid-level and junior developers.
• Strong skills in code review, technical guidance, and architectural oversight.
• Collaborates effectively with product, QA, BAs, and PMs to align solutions with business needs.
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders.
• Stays current with Salesforce releases and recommends relevant enhancements.
• Participates in sprint grooming, planning, and review sessions.
• Diagnoses and resolves production issues, performance bottlenecks, and Experience Cloud configuration challenges.

Competencies

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Physical Demands and Work Environment

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: Close vision and the ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• This job operates in a professional office environment.