Resident Services Coordinator - Riverside Plaza

Job Description
Resident Services Coordinator (RSO Coordinator)

Twin Cites Metro Area- Riverside Plaza

Starting Pay: $22/hr

Schedule availability : Full time - (40 hours per week)

Shifts available:

- Wednesday - Sunday, 4 pm - 12 am (midnight).

APPLY TODAY!

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking talented, engaging, and community-focused individuals to join our Resident Services Office (RSO) team at Riverside Plaza. The RSO Coordinator serves as a specialist in the development, implementation and administration of internal facility safety and security functions including maintaining resident security requirements. This role analyzes security documents, manuals, and protocol as the company's designated security officer and maintains appropriate levels of controls. This position performs periodic security inspections and processes clearances/special accesses and debriefing/terminations of such special access.

ESSENTIAL FUNCTIONS

• Monitors all RSO Staff patrols and maintains a high level of communication with them.
• Functions as central dispatching area for RSO Staff.
• Monitors closed circuit television (CCTV) for unusual activity and physical protection of employees and residents/tenants for facilities and parking lots, coordinating appropriate responses as needed.
• Work with emergency personnel, residents, and the public in a professional manner to solve any problems or provide needed assistance.
• Investigate all reported incidents and decidex what actions to take based on situation, known facts, and position limitations.
• Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
• Performs periodic and random security inspections and prepares security reports as necessary. Issues security violation citations as required by inspections.
• Maintains inspection reports and records and advises senior management of deficiencies and remedial/disciplinary efforts to ameliorate deficiencies.
• Prepares personnel actions and forms to request security clearance/special access and maintains records of such requests. Briefs incoming staff on security processes and debriefs outgoing staff.
• Establishes and maintains procedures on handling, safeguarding and destruction of documents and data in accordance with established processes and appropriate timelines.
• Assists in the implementation and administration of automated security systems. Maintains records for periodic secure systems inspections with customer liaisons and other technical professionals.
• Fills out miscellaneous paperwork (e.g. parking contracts, key logs, proximity card requests, etc.) whenever necessary.
• Notify Resident Services Supervisor of all inspections, elevator problems, and maintenance problems.
• Other tasks & duties as assigned based on business need.
• Meets the changing needs of others in a friendly and positive manner.
• Gains trust and confidence of internal and external customers.
• Establishes and maintains effective business relationships.
• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Team player and interacts with others in a positive, collaborative, and productive manner.
• Asks for, accepts, and acts on feedback.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.
• Attends all required department and company meetings.

Experience and Skills
MINIMUM REQUIREMENTS

Education & Experience

• 2-5 years of related customer service experience is required; ideally in a role with emphasis in security and safety.
• Good working knowledge of security operations, safety practices in a business environment and enforcement procedures.
• High School Diploma or equivalent (GED) is preferred.
• Military or law enforcement training/experience preferred.

Required Skills & Abilities

• Ability to work in a team-based environment.
• Ability to maintain confidentiality.
• Skill in both verbal and written communication.
• Ability to work with minimal supervision.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Demonstrated ability to effectively handle a multi-tasking environment.
• Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
• This position regularly requires long hours and frequent weekend work.
• Must be able to work weekends and evenings on short notice, when necessary.

WORK ENVIRONMENT

• This position operates in a residential housing and office setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

ADDITIONAL SCREENING REQUIREMENTS

• Successful completion of pre-employment strength test or 'CRT examination' is required.
• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)

Job Benefits
Compensation and Benefits

Pay: $22/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact View email address on click.appcast.io.