Administrative Support Officer

divh2Administrative Support Officer/h2pThe Administrative Support Officer will provide comprehensive support expertise to customers across the organization, managing moderately complex to complex specialized customer requirements. This position requires maintaining relationships with key stakeholders. The role requires adaptability, problem-solving skills, and the ability to work with minimal supervision in a dynamic environment. Candidates should possess strong verbal and written communication skills and demonstrate initiative based on general guidance. Physical requirements may include handling items weighing up to 50 pounds./ph3Key Responsibilities/h3ulliCustomer Support Management:/liulliServe as the primary point of contact for specialized customer requests, managing end-to-end support processes./liliDevelop and maintain effective working relationships across the customer communities./liliProvide guidance and instruction to customers on specialized support functions./liliResolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements./liliPrioritize and manage high volumes of transactions, ensuring adherence to specific regulations./li/ulliProcess Improvement Quality Assurance:/liulliApply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions./liliAnalyze data and trends to improve workflow efficiency and service quality./liliSupport the development and facilitation of training sessions for customers on assigned work units processes and policies./liliIdentify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness./li/ulliOffice Management Documentation:/liulliManage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment./liliCollaborate with others to ensure compliance with regulations, policies, and procedures./liliOrganize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards./liliDraft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism./li/ul/ulpPhysical requirements may include handling items weighing up to 50 pounds./ph3Qualifications/h3ulliClearance: TS/SCI with Polygraph/liliExperience: Minimum of five years of experience in administrative roles, preferably within the federal sectors. Higher level of education can supplement a year of work experience/liliEducation: HS Diploma/liliTechnical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to quickly develop expertise in Sponsor-specific processes and protocols./liliSkills: Strong organizational, communication, and multitasking skills with an ability to prioritize tasks. Ability to assess information from multiple sources and develop actionable recommendations. Experience managing project schedules and deliverables. Ability to work with minimal oversight, receiving general guidance from more senior team members or staff./li/ulpThis position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI./ppWhat You Can Expect:/ppA culture of integrity./ppAt CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation./ppAn environment of trust./ppCACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality./ppA focus on continuous growth./ppTogether, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy./ppPay Range:/ppThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits./ppThe proposed salary range for this position is: $43,500-$86,900/ppCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic./p/div