Business Development Associate

Job Description

Job Description

Vertical Alliance Group is the parent company of Infiniti Fleet Safety Training—online training tools, including a learning management system (software application that helps create, manage, and track learning materials) for industries like transportation, distribution, and warehousing.

We are seeking a responsible, motivated, and growth-oriented professional to join our team as a Business Development Associate. This unique hybrid role combines customer service, account management, and sales development to prepare high-performing individuals for a transition into a full Account Executive position after successful completion of the program.

During the first 6 months, the Business Development Associate will work closely with our Client Success team to develop a strong understanding of client relationships, customer needs, operational processes, and our solutions. After the initial onboarding and training period, the employee will begin managing a small book of prospects and developing new business opportunities while continuing to support customer success initiatives.

This position is ideal for someone who is passionate about helping customers, solving problems, building relationships, and developing a long-term career in sales and account management.

Key Responsibilities

• Deliver outstanding customer service while serving as the primary point of contact for client inquiries, support, and issue resolution
• Manage client accounts with professionalism and accuracy while building strong relationships with customers and key decision-makers
• Understand client business needs and recommend effective solutions that support client satisfaction, retention, and account growth
• Maintain accurate CRM records of client interactions, activities, opportunities, and transactions
• Collaborate with client success, operations, and product development teams to ensure exceptional client experience
• Participate in ongoing sales, account management, and professional development training
• By 90 days, begin developing and managing a small book of prospects and sales opportunities
• Assist with pipeline development, prospect engagement, renewals, and relationship-building activities
• Learn and successfully apply phone sales, virtual communication, negotiation, and full-cycle sales skills from prospecting through closing

What We’re Looking For

• Strong communication, relationship-building, and problem-solving skills
• Positive attitude with a desire to learn and grow into a sales role
• Ability to communicate confidently over the phone and through virtual meetings
• Strong organizational and time-management skills
• Self-motivated with the ability to work independently and as part of a team
• Comfortable handling customer concerns and finding solutions
• Sales experience, customer service experience, or leadership experience preferred
• Demonstrated ability to take initiative and exceed expectations
• Competitive mindset with a passion for helping customers succeed

Qualifications:

• Associate or bachelor’s degree or equivalent in work experience
• Proven experience in account management or customer service
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities
• Problem-solving mindset with a customer-first attitude
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to quickly learn and adapt to new systems and processes
• Bilingual (English/Spanish) is a strong plus

What We Offer:

• Competitive pay + commission opportunities and benefits
• Supportive team environment
• Opportunities for professional development and advancement
• A chance to make a real impact with clients

Our website:

What do we do?

Vertical Alliance Group is an equal opportunity employer and utilizes E-Verify for new hires.