Business Development Representative

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests-and each other-with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.

SUMMARY

This position is responsible for driving outbound engagement and development with non-producing and new-to-Ama travel advisors, activating low-engagement to create inbound booking demand, resulting in the conversion of that engagement to revenue. The Business Development Representative makes high-volume outbound calls, builds relationships with advisors who are new to river cruising, and guides them from initial interest through their first booking. This role works in close partnership with field-based Business Development Managers (BDMs), to identify revenue-generating opportunities within their respective territories for the Business Development Representative to action. The Business Development Representative reports to the Director, Key Accounts & Trade Development and plays a key role in activating AmaWaterways' low engagement advisor base at scale.

Please note this position is a remote position based in the Central US or East Coast.

DUTIES AND RESPONSIBILITIES

• Makes outbound calls to non-producing and new-to-Ama travel advisors to introduce AmaWaterways' products, programs, and booking process.
• Engages new-to-river travel advisors, educating them on AmaWaterways' brand, itineraries, and value proposition to build early interest.
• Guides advisors from initial engagement through first booking, providing consistent follow-up and removing barriers to a first sale.
• Partners with field sales BDMs to align on territory priorities,including identifying revenue generating opportunitiesandsupportinghigh-volume advisor activation.
• Maintains accurate, up-to-date records of advisor interactions, call outcomes, and follow-up status in Salesforce.
• Responsible for meeting revenue targets and additional metrics such as call volume, engagement rates, and conversion to first booking.
• Encourages advisor participation in AmaAcademy training, connecting advisors to available education resources as part of the activation journey.
• Responds promptly to inbound advisor inquiries generated through marketing campaigns, webinars, and trade show leads.
• Communicates product updates, promotions, and new initiatives to advisors during outreach calls.
• Collaborates with the Director, Sales Activation & Trade Enablement to refine outbound scripts, call strategy, and activation processes based on results.

• Attends and supports trade shows, webinars,seminars on the riverandothertraining events as needed.
• Performs other related duties as assigned by management.

QUALIFICATIONS

• Bachelor's Degree (BA) from four-year college or university, or two to four years of related sales, travel industry, or customer service experience, or equivalent combination of education and experience.
• Prior experience in outbound sales, telesales, or an inside sales role strongly preferred.
• Travel industry, ocean cruiseor river cruise experiencestrongly preferred.
• Computer skills required: Salesforce or comparable CRM/Contact Management Systems; Microsoft Office Suite; Phone Software; Email Marketing Platforms; Reporting Tools.

Other skills required:

• Excellent phone presence,verbaland writtencommunication skills, with the ability to build rapport quickly.
• Competent presentation skills, and willing to speak to a large audience.
• Comfortable with high-volume outbound calling and a consistent, disciplined follow-up cadence.
• Resilient and self-motivated, with the ability to staypositiveand persistent when advisors are slow to respond or engage.
• Ability to multitask, prioritize, and manage a large pipeline of advisor contacts.
• Customer service mindset with the ability to build lasting relationships.
• Ability to work independently and collaboratively within a team-based activation model.
• Strong organizational skills and attention to detail in tracking advisor status and follow-up.
• Coachable, with a willingness to adapt scripts and approach based on feedback and results.

COMPETENCIES

Inclusion & Respect

Demonstrates respect for diverse perspectives and backgrounds; fosters a safe, inclusive, and respectful workplace; actively supports equity, belonging, and mutual understanding.

Quality & Accountability

Delivers accurate, thoughtful work; applies feedback to improve outcomes; maintains high standards while balancing efficiency.

Collaboration & Teamwork

Partners effectively across teams and functions; values diverse viewpoints; build trust; advances shared goals and collective success.

Communication


Communicates clearly and thoughtfully; adapts messaging; listens actively; presents ideas with confidence and purpose.

Customer Focus

Responds with care and professionalism to internal and external customer needs; navigates challenges constructively; seeks feedback to elevate the experience.