Front Desk
Engage Hospitality
Job Description: Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk. Job Duties Greet guests and assist with check-in and check-out procedures; Process guest registrations, room assignments, and verify rates and length of stay; Handle reservations and assist with maximizing occupancy; Maintain accurate guest accounts and records; Balance cash drawers and ensure accurate shift transactions; Perform night audit duties, including reviewing and reconciling daily reports (night shift); Respond to guest questions, requests, and concerns in a timely and professional manner; Communicate with other departments to support smooth hotel operations; Follow all safety, security, and cash-handling procedures; Maintain a clean and organized front desk area; Support a safe and respectful work environment; and Perform other duties as assigned by management. Work Expectations Maintain a professional appearance and positive attitude; Provide courteous and efficient service to guests and coworkers; Follow all Company policies and procedures; Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required; Demonstrate reliability, attention to detail, and the ability to multitask. Physical Requirements This position requires the ability to perform job duties with or without reasonable accommodation, including: Standing for extended periods; Occasional walking, reaching, and bending; Use of computers, phones, and office equipment. #J-18808-Ljbffr
Vacancy posted 13 hours ago
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