Administrative Assistant, The Harland

Job Description

Job Description

Description:

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the Administrative Assistant, The Harland, West Hollywood, CA

Who We Are

Property Management Professionals (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Utah, and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms:

Instagram/pmpmanage Facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For: PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: Administrative Assistant, The Harland West Hollywood. The PMP Administrative Assistant will anchor the primary daytime front desk shift while serving as a key operational extension of the General Manager. This individual will help maintain structure, accountability, and elevated service standards across both rental operations and ongoing HOA transition initiatives.

We are seeking someone who is driven. Someone who identifies what needs to be done and executes with precision, discretion, and professionalism.

The Harland is a luxury property that values structure, service excellence, and operational accountability. This role offers exposure to executive-level property management operations and growth potential within PMP.

Job Duties:

Luxury Front Desk Leadership

• Serve as the primary front desk professional during the 9:30 a.m. – 6:00 p.m. shift (Tuesday–Saturday)
• Deliver hospitality-level service to residents, guests, vendors, and realtors
• Maintain exceptional attentiveness and situational awareness at all times
• Oversee access control, vendor entry, and key management procedures
• Coordinate packages, deliveries, and move-in/move-out scheduling
• Set the tone for front desk standards and accountability
• Assist in training and reinforcing procedures with other Resident Services Associates
• Proactively address resident needs before they escalate

Administrative & Operational Support to the GM

• Draft professional correspondence and resident communications
• Assist with vendor coordination, follow-up, and documentation
• Track invoices, logs, compliance matters, and operational records
• Prepare documentation for Board meetings and internal reviews
• Maintain organized digital and physical filing systems
• Assist with financial documentation and reporting organization
• Conduct property walks and report observations requiring follow-up
• Support ongoing operational initiatives related to HOA readiness

Who You Are
We are looking for a candidate who is:

• Driven – takes ownership and initiative without repeated direction
• Service-Oriented – committed to delivering an elevated resident experience
• Attentive – detail-focused and observant in a luxury environment
• Discreet – understands confidentiality and handles sensitive information professionally
• Accountable – follows through and takes responsibility for outcomes
• Organized – able to manage multiple priorities with precision
• Polished – presents professionally and communicates clearly

This role requires someone who thrives in an environment where standards are high and performance matters.

Required Qualifications:

• 3–5 years of administrative and/or property management experience
• Luxury residential or hospitality experience preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time management skills
• Ability to manage multiple priorities without losing attention to detail
• Commitment to confidentiality and professional conduct

Work Schedule: Tuesday - Saturday

Estimated hours: 40 hours per Week