Relationship Manager - Field Collections

Job Description

Job Description

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.

• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.

• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.

• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.

• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

About the Role

We are seeking a Relationship Manager – Field Collections to join our team. This role is responsible for conducting site visits and supporting our field operations. Success in this role means ensuring accurate account management, maintaining strong client relationships, and optimizing collections through proactive field engagement.

The ideal candidate is results-driven, detail-oriented, and customer-focused, and thrives in a fast-paced and dynamic setting.

Responsibilities

• Execute core responsibilities related to collections.
• Collaborate with teams to achieve business objectives
• Manage and prioritize tasks to meet deadlines and performance goals
• Maintain accurate records and ensure compliance with internal processes
• Identify opportunities for improvement and contribute to team success
• Deliver a high level of performance aligned with company KPIs

Requirements

• 2+ years of experience in collections field engagement and client relationships
• Strong communication, negotiation and customer service.
• Ability to work in a fast-paced and dynamic field environment
• AWS Certification or similar
• Proficiency in Data entry and reconciliation tools
• Spanish and English
• Strong organizational and time management skills
• Experience in sales preferred

Benefits

• Competitive salary
• Performance-based incentives
• Health insurance
• Growth and development opportunities
• Dynamic and collaborative work environment
• Company events and team-building activities