Senior Product Manager

Role Description

As a Senior Product Manager at Talkiatry, you will lead strategy and execution for a critical internal product area focused on operational infrastructure, workflow orchestration, and internal platform capabilities. This role sits at the intersection of systems, process, and care delivery, driving the tools and workflows that enable teams across the organization to operate efficiently and scale impact.

You will partner closely with Clinical, Operations, Engineering, and Data teams to identify high-impact opportunities, define long-term product direction, and deliver scalable solutions across Talkiatry’s internal ecosystem. This includes:

• Modernizing operational workflows
• Improving clinician and patient onboarding experiences
• Enabling cross-system integrations
• Introducing AI-powered capabilities that reduce manual effort and improve decision-making

Qualifications

• 4+ years of experience in product management, ideally in fast-paced, technology-driven environments
• Experience leading complex product initiatives across multiple teams and systems
• Demonstrated ability to develop product strategy, prioritize effectively, and execute against long-term roadmaps
• Strong interest in AI-driven products, with the ability to identify practical applications of AI in operational and workflow-driven environments
• Familiarity with AI concepts and technologies, including automation, large language models (LLMs), and decision-support systems
• Experience evaluating where AI solutions add meaningful value versus where simpler workflow or systems improvements are more appropriate
• Comfort partnering closely with Engineering and Data teams on technically complex or AI-enabled product initiatives
• Experience working across interconnected systems and understanding technical dependencies, integrations, and operational trade-offs
• Strong product judgment and ability to navigate ambiguity in complex problem spaces
• Excellent communication and organizational skills, with the ability to clearly articulate priorities, trade-offs, and strategic rationale

Requirements

• Lead product strategy and execution for internal platforms and tooling that support Talkiatry’s clinical and operational workflows
• Develop and maintain a long-term roadmap for operational systems, workflow orchestration, and internal platform capabilities
• Partner closely with Clinical and Operations teams to identify pain points and translate them into scalable, high-impact product solutions
• Identify opportunities to leverage AI and automation to reduce manual work, improve operational efficiency, and enhance internal decision-making
• Contribute to the development of emerging AI-powered capabilities and intelligence layers within internal tooling and workflows
• Balance short-term operational priorities with long-term platform investments and scalability goals
• Lead cross-functional collaboration with Engineering, Design, Data, Clinical, and Operations partners to deliver complex initiatives successfully
• Anticipate dependencies, manage product risks, and drive alignment across stakeholders and teams
• Define success metrics, establish measurable goals, and use data to evaluate product impact and inform strategic decisions
• Navigate ambiguity by breaking down complex operational and systems challenges into actionable product opportunities

Benefits

• Top-notch team: We're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: Be part of building something from the ground up at a fast-paced startup
• Flexible location: Work where you want to, either remotely across the U.S. or from our HQ in NYC
• Excellent benefits: Medical, dental, vision effective day 1, 401K with match, generous PTO plus paid holidays, paid parental leave, and more
• Grow your career with us: Hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: We’re a mental health company, and we put our team’s well-being first