Salesforce Platform Owner

Role Description

This strategic, highly collaborative individual, as part of the Information Technology team, is responsible for the end-to-end ownership, vision, and delivery of Watts’ Salesforce platform. This role drives alignment between business needs, customer experience, and technology strategy while ensuring the platform delivers scalable, high-quality solutions that enable sales and commercial success.

This position reports to the VP, Customer and Commercial Platforms. This role can be remote and based in the East Coast US region, with travel as required.

Primary Job Duties and Responsibilities

• Own and execute the Salesforce platform roadmap aligned to business, customer, and IT strategy.
• Serve as the primary product owner for Salesforce, managing backlog, prioritization, and feature delivery.
• Define, maintain, and communicate platform vision, roadmap, and release plans.
• Lead Agile product management processes, including sprint planning, backlog grooming, and stakeholder alignment.
• Partner with business stakeholders to understand needs, define requirements, and deliver scalable solutions.
• Act as the primary liaison between business teams and technical delivery teams.
• Advocate for business needs while ensuring adherence to platform architecture and governance standards.
• Deliver projects on time, within budget, and in alignment with defined scope and quality standards.
• Identify risks, manage scope changes, and proactively communicate project status and challenges.
• Define user stories, acceptance criteria, and ensure successful validation of delivered solutions.
• Plan release capacity and prioritize features to maximize business value.
• Align product initiatives with enterprise architecture and overall technology strategy.
• Monitor platform performance and service levels, identifying opportunities for continuous improvement.
• Build strong relationships across cross-functional teams, including IT, sales, and customer experience.
• Act as a trusted advisor to stakeholders on Salesforce capabilities and opportunities.
• Evaluate new Salesforce products and features to drive innovation and value creation.
• Support business case development and investment prioritization.
• Maintain current knowledge of Salesforce capabilities, trends, and best practices.
• Contribute to overall team success through collaboration and execution of additional responsibilities as needed.
• Assume responsibility for other projects and duties as assigned by the VP, Customer and Commercial Platforms or Company management.
• Responsibility directly tied to Watts values of Integrity, Accountability, Continuous Improvement, and Transparency.

Travel Requirements

• Approximately 25%

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 7+ years of experience with Salesforce platform solutions, including Sales Cloud and Service Cloud.
• Strong understanding of Salesforce data models, standard functionality, and platform capabilities.
• Experience operating as a product owner or in a similar platform ownership role.
• Proven experience delivering complex technology solutions using Agile or SAFe methodologies.
• Experience managing multiple projects and priorities in a fast-paced, matrixed environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working across geographically dispersed and virtual teams.
• Ability to translate business needs into technical requirements and actionable deliverables.
• Understanding of systems development lifecycle and project delivery frameworks.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and any required pre-employment testing as a condition of employment.

Preferred Qualifications

• Experience with Salesforce Revenue Cloud Advanced or CPQ solutions.
• Experience supporting B2B or manufacturing sales environments.
• Experience working with offshore or third-party delivery teams.
• Strong analytical and problem-solving capabilities.
• Executive presence and ability to influence at all levels of the organization.
• Experience driving platform strategy and long-term roadmap development.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $136,000 - $155,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.

Company Description

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.