Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Care & Support in Detroit, MI vacancy
$120k - $215k
...team.Job DescriptionImpact You’ll MakeAs a full-time Senior Vice President within our growing Transaction Advisory practice, this role makes... ...compensation, benefits, and wellness options tailored to support employees at every stage of life.We foster a culture of inclusion...SuggestedFull timeLocal areaFlexible hours- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact executive...SuggestedOverseas
Confidential
Detroit, MI3 days ago - ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital & Health Care Type Privately... ...transformation and expansion of its customer support function. This senior leader...Suggested
Confidential
Detroit, MI2 days ago - ...Vice President of Sales & Strategic Accounts About the Company Develops computer-use agents... ...& Strategic Accounts to spearhead customer relationships, market development, and... ...delivery teams, guide customer discovery, and support deal execution, all while building and...Suggested
- ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...Suggested
- ...Vice President of Retail Operations & Course Materials About the Company Top provider of e-learning resources & textbooks Industry... ...~ mobile app ~ offline access ~ and 24/7 customer support ~24/7 customer support ~ digital content ~ e-learning...
- ...Vice President, Corporate Development and Mergers and Acquisitions About the Company Prominent provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Acquisition and...
- ...Senior Vice President, Account Services About the Company An established healthcare communications partner supporting pharmaceutical, biotechnology, and life sciences organizations. Industry Marketing and Advertising Type Privately Held About the...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
- ...Vice President, Strategy and Sales Enablement About the Company Prominent provider of top-notch services Industry Consumer Services... ...understanding of the sales process, market dynamics, and customer needs is essential. The ideal candidate will have a proven...
- ...Vice President of Sales & Business Development About the Company Leading fresh produce... ...company driving revenue growth and strategic customer relationships across North America.... ...and cross-functional collaboration to support customer success and profitable growth...
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance... ...portfolio composite reinsurer runoff long-term solutions customer service skilled executives and actuarial About the...
- ...Deputy Chief COO may serve as a liaison between the GLWA and the customer communities, regulatory agencies, and public officials. Provide... ...Plan includes over $1 billion in projects. Provide support to the Chief COO and GLWA Executive Management on matters as directed...For contractorsLocal area
American Water Works Association
Detroit, MI3 days ago - ...Associate Vice President, Security Engineering & Operations About the Company Innovative... ...Content & Collaboration Software Customer Relationship Management Software(CRM)... ...function that safeguards the business, supports engineering and compliance, and minimizes...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry Staffing and Recruiting Type Privately Held Founded 1979 Employees 1-10 Categories Consulting & Professional...
- As the Vice President, Finance and Administration, you will provide strategic and operational leadership across NGNRI’s core administrative... ...the institute operates efficiently, compliantly, and in full support of its research mission. The successful candidate will bring...Full timeWork at office
- ...Vice President, Corporate Controller About the Company Top-tier provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President, Corporate Controller to join their...
Confidential
Detroit, MI2 days ago - ...as well as internal and external equity. Audacy offers full time employees with a comprehensive benefits package to include: health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance,...Full timeLocal areaFlexible hours
$134.2k - $257.7k
...about transforming the health care industry. Ready to make a... ...your life's best work.(sm) The Vice President Client Management is a highly... ...going relationship management support as well as driving growth and... ...respond quickly to emerging customer opportunities, and provide for...Work experience placementLocal areaRemote workWork from home- ESIS Senior Vice President, Specialty Claims The ESIS Senior Vice President (SVP), Specialty... ...innovative initiatives all designed to support clients’ needs.Build the ESIS Specialty... ...complicated prospect engagements and other customer initiatives as directed by the ESIS...Work at officeLocal area
- ...Vice President of Solutions Engineering About the Company Innovative provider of AI-powered customer service solutions Industry Internet Type Privately Held,... ...EMEA. The company values a culture of care, growth, trust, ownership, and humility...
Confidential
Detroit, MI2 days ago - ...law. Category Accounting/Finance Job Description The Vice President of Finance serves as a strategic partner to the executive... ...sustainability of the organization, driving operational efficiency, and supporting long-term growth initiatives. Responsibilities Develop...Full timePart timeLocal area
Eccalon LLC
Detroit, MI1 day ago - General Summary The Vice President-Advanced Practice Providers provides strategic leadership... ...development of APPs to support high-quality patient care, access, and operational performance... ...required. Must meet or exceed core customer service responsibilities, standards...Work at officeFlexible hoursShift work
- ...Vice President, Corporate Controller About the Company A leading organization in its field. Industry Consumer Services Type Privately Held About the Role The Company is in search of a VP, Corporate Controller to take on a pivotal executive role...
- Senior Vice President, Legal Services & Compliance About the Company Esteemed healthcare organization advancing the health of women & infants Industry Hospital & Health Care Type Non Profit Founded 1968 Employees 1001-5000 Specialties women infants...Contract work
Confidential
Detroit, MI3 days ago - ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...data for commercial decisions, and supporting execution across various business... ...understanding of the business models and customer profiles associated with the...Casual work
Confidential
Detroit, MI3 days ago - ...Vice President of Revenue Cycle Operations About the Company Globally recognized pharmaceutical... ...Industry Hospital & Health Care Type Non Profit Founded... ...cycle strategy with financial goals and support payer contracting strategy. The position...
Confidential
Detroit, MI3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Care & Support. Be the first to apply!
Related searches
- vice president information technology Detroit, MI
- vice president real estate development Detroit, MI
- vice president research Detroit, MI
- vp hr Detroit, MI
- vice president healthcare Detroit, MI
- vice president product development Detroit, MI
- vp internal audit Detroit, MI
- vice president business solutions Detroit, MI
- vice-president human resources Detroit, MI
- vice president shared services Detroit, MI