Principal Process Manager - Fee Billing

Principal Process Manager - Fee Billing

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

As a Principal Process Manager for Daily Fee Billing Setup you will be responsible for overseeing the configuration, validation, and execution of daily fee billing processes within the settlement platform. This role ensures accurate fee application across multiple transaction types and leads initiatives to streamline billing workflows, enhance automation, and maintain compliance with internal pricing policies and external partner agreements.

Key Responsibilities

Daily Operations Leadership:

• Oversee the daily intake, setup, and validation of fee billing forms.
• Ensure timely and accurate fee mapping for transactions.
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.

Process Optimization & Automation:

• Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

Cross-Functional Coordination:

• Collaborate with internal teams to ensure fee setups align with contractual terms.
• Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance:

• Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
• Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training:

• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Responsibilities:

• Work on large and small scale projects that have a direct impact on the company.
• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed.
• Plan, design, manage and execute plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive Process delivery
• Forge relationships with key stakeholders to ensure delivery of commitments.
• Identify ways to improve and streamline business process
• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Demonstrate organizational agility to adapt to changing demands
• Display strong consulting and collaboration skills.

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 5 Years Process Management experience

Preferred Qualifications:

• Masters or MBA degree
• At least 7 years of Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).