Application Support Technician

Maximus is currently hiring Application Support Technicians to join our team! This position is responsible for supporting Health Texas Project by using designated work instructions, and other instructions to execute critical and routine tasks. To prepare for this role, Maximus provides paid, comprehensive training that equips our Application Support Technicians (ASTs) with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid/Remote roles- you will do equipment training for 1 day at the site office located in San Antonio, Texas and all training will be completed from home. Why Join Maximus? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities Use the appropriate designated work instructions and other instructions to execute critical and routine tasks. Retrieve documents and data from authorized data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information and documentation of findings. Accurately data enter all appropriate information in multiple eligibility and tracking systems. Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions. Determine if an image requires an appointment to be re-scheduled. Meet individual and unit performance goals and standards as defined by management. Attend and successfully complete job related and industry specific systems and policy training as required to perform the duties of the position. Review and analyze discrepancies in data received, request clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions. High School diploma or equivalent with 2-4 years of experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Communicates more complex information, using job experience to anticipate and proactively address related questions. Strong organizational and work prioritization abilities Consistently showcases a strong sense of urgency and performs well under pressure Fundamental computer proficiency in Windows and/or Mac Skilled in the use of Teams Office experience preferred Must work and reside within Texas Must reside in or within 70 miles of San Antonio, TX Must be able to work onsite during equipment training for half day and complete classroom and on-the-job training with no time missed. Availability to work any 8-hour shift Monday to Friday between office hours between 8am - 8pm Home Office Requirements: Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility Internet must be a traditional, wired high-speed connection such as cable or fiber Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible Must be able disable modem firewalls to ensure proper VPN and product access High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload Must be able connect your computer directly to your modem or router via ethernet cable Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted Maximus will supply your computer equipment EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at View email address on click.appcast.io . #J-18808-Ljbffr