Customer Strategist Jobs

Custom Strategist

Location: Hybrid | Washington, DC or New York, NY Clearance: Secret (Top Secret / SCI eligibility preferred) Employment Type: Full-time, salaried, with full benefits

The company builds software platforms used by mission-driven customers operating in high-stakes national security and critical operations environments. Their technology helps users turn complex data and workflows into actionable outcomes in real-world deployments. The organization partners closely with defense and government stakeholders to deliver capabilities that matter where failure is not an option.

What This Role is All About: This is the company's first customer-facing hire, sitting at the intersection of users, product, and engineering. You'll work directly with mission users to deploy software, surface high-value use cases, and translate real-world needs into product direction. This role plays a meaningful part in shaping how the company works with customers and how the product evolves over time.

What You'll Be Doing:

• Serve as the primary point of contact for customers, owning deployments, trainings, feedback sessions, and ongoing support
• Partner closely with engineers to translate customer needs into product features, improvements, and roadmap inputs
• Act as the voice of the user, ensuring customer insights and mission realities are clearly reflected in product decisions
• Identify and drive opportunities for account expansion through new use cases, features, and value creation
• Build and maintain strong relationships with executive-level stakeholders across customer organizations
• Support customer data analysis, key presentations, and mission-critical workflows
• Help define and scale customer operations, including project planning, forecasting, and process development
• Contribute as a core team member to company strategy, culture, and evolving operational needs

What You Bring:

• Active Secret clearance; Top Secret / SCI eligibility strongly preferred
• 26 years of experience embedding with technical customers or operating within customer-facing technical workflows
• Proven ability to work directly with demanding users in mission environments or other high-consequence industries
• Strong product intuition and the ability to identify valuable use cases from real-world problems
• Technical fluency and curiosity, with comfort learning new systems, data, and technologies
• Bias for action and comfort operating in ambiguous, fast-moving environments
• Familiarity with Department of Defense organizations, culture, and end-user needs
• Willingness to travel up to ~50%, including domestic and occasional OCONUS travel

Bonus Points:

• Prior experience in defense-tech, dual-use, or national security-focused startups
• Background in data analysis, technical product management, or solutions engineering
• Experience helping scale early customer success or operations functions
• History of building long-term, trusted relationships with mission stakeholders

Benefits:

• Competitive salary and meaningful equity upside
• Comprehensive healthcare coverage
• Unlimited PTO
• 401(k) plan
• Home internet and cell phone reimbursement up to $150/month
• Parental leave: four months for birthing parents, three months for non-birthing parents
• $100/month wellness stipend
• Quarterly in-person team meetups
• WeWork membership group id: 91164143