Business Development Center Associate

Job Description

Job Description

Job Summary
Business Development Center Associate at Ed Rinke Chevrolet Buick GMC is a full-time hourly customer service position. The individual in this role has the responsibility of acting as the customer’s first point of contact, both in person and through digital marketing, and will work to ensure customer satisfaction and retention.

Compensation & Benefits
This position is offered a rate of $16/hour, and is paid weekly. Benefits include medical, dental, and vision packages, paid time off, and flexible scheduling.

Responsibilities
• Handle customers inquiries and questions in an efficient and accurate manner
• Act as the customer’s advocate, responding to their needs, problems and concerns
• Assist customers with the purchase of vehicles
• Increase customer loyalty and retention
• Build relationships with customers
• Generate leads through digital marketing
• Utilize customer relationship management (CRM) tools

Requirements
• Ability to connect with customers through use of engaging communication
• Must possess excellent interpersonal and organizational skills
• Experience in customer service industry is preferred
• Proficiency in Microsoft Office Applications and use of smart phones and tablets are essential
• High School Diploma or equivalent

EEOC Statement
Ed Rinke Chevrolet Buick GMC is an Equal Opportunity Employer. In accordance with applicable legislation, it is our policy to provide reasonable accommodation to qualified individuals with disabilities. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability status or any other basis prohibited by law.