AI UCaaS Channel Manager North East Coast

Note This is a hunting position focused on recruiting partners, VARs, System Integrators, and Agents you know to build your book of business. This position includes travel for tradeshows, customer visits, and partner meetings. The territory is central US from Chicago to Dallas. YOU MUST LIVE IN THE UPPER EAST COAST US REGION TO BE CONSIDERED. (Preferably in the DC, NJ, to Boston Corridor)

UCaaS Channel Account Manager

Company Overview

Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 300 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.

Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.

Job Description

The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud-based communication solutions, including voice, video, messaging, and collaboration platforms. The job is a hunting position, focused on recruiting new partners, with a focus on new logo generation.

In this role you will be expected to learn current and developing products, become a trusted advisor for partners you recruit, blending sales, consulting, and customer success, working with businesses to modernize their communications infrastructure.

Key Responsibilities

Partner Recruitment & Relationship Management

Recruit and maintain relationships with assigned channel partners

Serve as the primary point of contact for partner inquiries and support

Sales Enablement

Train partners on UCaaS & AI enabled products, pricing, and competitive positioning

Assist partners with sales strategies, demos, and proposals

Pipeline Development

Work with partners to identify, qualify, and progress sales opportunities

Help drive partner-generated pipeline and revenue growth

Deal Support

Collaborate with internal teams (sales engineers, marketing, operations)

Support quoting, pricing, and contract processes

Performance Tracking

Monitor partner performance and pipeline activity

Maintain accurate records in Hubspot

Market Awareness

Stay informed on UCaaS trends, competitors, and industry developments

Required Qualifications

Bachelor’s degree (Business, Marketing, Communications, or related field preferred)

2-5 years of experience in sales, account management, or customer-facing roles

Strong existing relationships with VARs/MSPs/MSSPs/System Integrators

Strong communication and interpersonal skills

Basic understanding of UCaaS/CCaaS/ or cloud technology

Ability to manage multiple priorities and work in a fast-paced environment

Preferred Qualifications

Experience with Hubspot

Exposure to telecom, VoIP, AI, or UCaaS products

Previous role in sales, partnerships, or customer success

Key Skills

Relationship building

Sales and negotiation fundamentals

Presentation and training skills

Problem-solving/Solution Selling

Time management

Benefits

Medical, Dental, Vision, LTD, STD, Life

Opportunity for Advancement

PTO

This is a remote position.