Project Manager, Customer Engineering

Role Description

We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including:

• Data loading
• Application and tenant configurations
• SFTP setup
• Training environment planning

You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification. You will work closely with Customer Success, Delivery Directors, and the extended delivery team.

Working with engineering leaders, customer-facing teams, and your peers, you will own the day-to-day mechanics that keep multi-account delivery on track from implementation execution and JIRA hygiene to governance artifacts, executive-ready reporting, and risk management.

Key Accountabilities

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
• Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement.
• Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable.
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations.
• Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities.
• Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution.
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities.
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead.
• Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

Qualifications

• 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment.
• Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management.
• Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production).
• Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
• Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs.
• Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers.
• Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers.
• Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions.
• Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data.
• Great energy and passion — must be comfortable in a rapidly changing, dynamic environment.
• B.S. or B.A. in business, engineering, computer science, or related field.
• Ability to work in a fast-paced, dynamic, and team-oriented environment.

Preferred

• PMP, CSM, or equivalent project management certification.
• Experience in healthcare, life sciences, or biopharma data.
• Familiarity with HIPAA/SOC/HITRUST requirements.
• Experience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams.
• Experience standardizing governance templates and processes across a portfolio of accounts.

Benefits

• Competitive salary of $120,000 to $135,000
• Benefits package
• Opportunity to make a significant impact on a first-in-industry digital health solution

Company Description

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. Our mission is to illuminate the patient experience beyond the clinical trial.

We aspire to a culture of accelerated professional development through shared learning and collaboration, a respectful and fun work environment, and employee empowerment through the effective use of technology and tools.

We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.